gestionnaire de projets techniques Technical Project Manager

Intrado Life & Safety, Inc. • Montreal, QC

13h • Onsite

About The Position

The Technical Project Manager is responsible for leading and coordinating technical projects from initiation through implementation, ensuring timelines, requirements, and quality expectations are met. This role plays a critical part in projects that support emergency communications infrastructure, specifically ensuring that 911 calls originating from phone carriers are accurately routed and delivered to the appropriate Public Safety Answering Points (PSAPs) or 911 call centers.
The Technical Project Manager manages day-to-day project execution, facilitates cross-functional collaboration, and provides subject matter input on technical aspects of the project lifecycle. This includes working closely with internal engineering teams, telecommunications partners, and external stakeholders to support the successful implementation of call routing, system integrations, and related infrastructure.
This role documents project requirements, risks, and milestones, and ensures alignment between stakeholders throughout development, testing, and deployment phases. The Technical Project Manager also supports project testing, implementation, and post-project evaluation, while maintaining thorough and accurate project documentation. By guiding project teams, monitoring progress, and resolving issues, this role ensures high-quality delivery and supports continuous improvement across technical initiatives.

Requirements

• Bachelor’s degree from an accredited college or university in computer science, business administration, MIS, telecommunications, or a related field required
• Equivalent work experience may be substituted for educational requirements
• 3+ years of experience in technical project management, implementation, or related technical or operational roles
• Exposure to telecommunications, 911/NextGen 911 environments, SaaS platforms, system integrations, or network-based systems preferred
• Experience working in environments involving external vendors, carriers, or regulated/service-critical systems is a plus
• Ability to manage multiple competing priorities in a dynamic, fast‑paced environment
• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid approaches)
• Intermediate knowledge of MS Project, Word, Excel, PowerPoint, and SharePoint
• Strong analytical and problem‑solving skills with the ability to document, track, and evaluate technical project details
• Ability to communicate technical concepts clearly to both technical and non‑technical audiences
• Strong organizational skills and ability to manage multiple concurrent tasks
• Ability to collaborate effectively with internal teams, vendors, and external stakeholders
• High attention to detail, especially in environments where accuracy and reliability are critical
• Candidates must be fluent in English as they will be working with teams in both the USA and across Canada

Nice To Haves

• Familiarity with project management tools (e.g., MS Project, TaskRay) preferred
• Basic understanding of telecommunications concepts, including SIP (Session Initiation Protocol) or experience working with or alongside phone carriers
• Familiarity with call routing concepts and troubleshooting (e.g., how calls are routed between carriers and endpoints)
• Exposure to networking concepts such as VPN connectivity, peering, or network routing
• Understanding of system integrations, APIs, or service-based architectures within telecommunications or SaaS environments

Responsibilities

• Leads technical or operational projects of varying complexity through the full project lifecycle, with a focus on telecommunications and 911 call routing initiatives
• Develops and maintains project plans, schedules, deliverables, and reporting artifacts
• Coordinates cross-functional resources including engineering, network operations, implementation teams, and telecommunications partners
• Facilitates communication across internal stakeholders and external partners (e.g., phone carriers, service providers) to ensure alignment and project success
• Identifies risks, dependencies, issues, and roadblocks related to system integrations, routing configurations, and infrastructure readiness, and drives timely resolution
• Ensures project deliverables meet defined requirements, quality standards, and operational readiness expectations, particularly in high-availability, mission-critical environments
• May lead larger or more complex multi-team or multi-vendor initiatives depending on business unit needs
• Oversees or participates in testing activities, including validation of call routing, system integrations, and end-to-end workflows to ensure 911 calls are correctly delivered
• Reviews test outcomes with stakeholders and confirms alignment with expected technical and operational results
• Supports test call execution and coordination, including working with carriers or vendors to validate routing behavior and system performance
• Ensures project readiness for implementation, including documentation, provisioning steps, and coordination across network and system components
• Monitors implementation activities to identify and resolve issues promptly, particularly those impacting call delivery or system performance
• Supports customer-facing implementation activities and internal enablement as needed
• Ensures smooth handoff to production support teams post-deployment, including documentation of routing configurations, dependencies, and known risks
• Responds promptly to project issues, escalations, or risks, especially those impacting call routing accuracy or service availability
• Tracks and drives resolution of technical issues, coordinating across teams and external partners as needed
• Conducts analysis of recurring issues (e.g., routing errors, integration challenges) and recommends improvements to reduce future risks or delays
• Contributes to refinement of project standards, templates, methodologies, and governance practices across business units
• Provides insights to leadership regarding project performance, trends, risks, and opportunities for improvement in technical delivery

Benefits

• medical
• dental
• vision
• life and disability coverage
• paid time off
• Registered Retirement Savings Plan (RRSP)
• tuition reimbursement
• paid parental leave
• access to a comprehensive library of personal and professional training resources
• employee discounts
• insurance coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level