Technical Project Manager

Platform.sh

3d•Remote

About The Position

As a Technical Project Manager for Site Reliability Engineering (SRE), you will serve as the essential operational bridge between our engineering teams and one of our major enterprise partners. Operating at the intersection of fast-moving infrastructure delivery and structured customer communications, you will translate enterprise requests into clear, actionable technical initiatives, track commitments through completion, and insulate SRE engineers from routine meeting overhead. Your work directly builds account trust, ensuring critical reliability projects ship smoothly while establishing practical, lightweight project management foundations across our growing SRE organization.

Requirements

3+ years managing technical projects, program coordination, or customer delivery in software, cloud infrastructure, or DevOps environments.
Proven ability to balance the structured, formal expectations of corporate enterprise clients with the fluid, fast-moving environment of a scale-up.
Comfortable speaking the language of cloud infrastructure, web hosting, Linux, and containers to accurately convey project status without needing to make technical design decisions.
Comfortable navigating ambiguity, establishing clarity from fragmented requests, and creating accountability without over-engineering processes.
Confidence communicating effectively with enterprise customers and senior internal stakeholders.

Nice To Haves

Prior experience managing technical relationships or delivery for enterprise clients.
Experience bridging workflows across multiple project tools (e.g., Linear and Jira).

Responsibilities

Serve as the primary coordination point for our strategic partner, leading regular status updates, managing expectations, and keeping issue trackers (Jira/Linear) accurately synced.
Break down customer requests and post-incident follow-ups into clear, prioritized tasks for SRE, Security, and Product teams.
Track project milestones, identify cross-team dependencies, and flag delivery risks early across infrastructure, monitoring, and capacity planning initiatives.
Protect SRE focus time by handling routine stakeholder meetings, project administration, and ticket follow-through.
Help establish flexible, pragmatic project tracking practices that fit our environment and the team frameworks.