Technical Project Manager
About The Position
This is a project manager in a high-impact, cross-functional role requiring a blend of technical hardware expertise, networking knowledge, and a keen attention to detail. The role exists within Operations, but we are looking for a curious, hands-on problem solver to help bridge the gap with Product and Development. The person in this role will help keep the fleet of ARC units healthy and functional while ensuring the product evolves through rigorous testing and cross-departmental coordination. Being highly skilled in diagnosing and resolving issues within network environments is a must. The individual is comfortable juggling multiple projects at once and is able to prioritize and delegate tasks to a cross-functional team as necessary. The individual in this role should be comfortable working with power tools and “rolling up their sleeves” to get involved in product troubleshooting, assembly, and installations.
Requirements
- 5+ years of experience remotely managing a fleet of hardware products
- 1+ years of working on a cross-functional team translating operational needs to technical product improvements
- Strong knowledge of WiFi, ethernet, hardwiring, cellular networking, router configuration, and firewalls is required.
- Understanding of hardware products with mechanical and electrical components
- Experience in project management
Nice To Haves
- 7+ years of experience remotely managing a fleet of hardware products
- 3+ years of working on a cross-functional team translating operational needs to technical product improvements
- 4-year college degree in supply chain management, industrial engineering, or similar technical degree
- Understanding of information security certifications such as ISO 27001 or SOC II.
- Project Management Professional certification or similar
- Experience with project management platforms (Trello, Jira, etc)
Responsibilities
- Translate field observations into actionable improvements
- Digest field issues on a deep technical level to generate hardware or software feature requests
- Ensure our kiosks can properly connect to networks when installing with new clients
- Troubleshoot complex network failures, acting as the technical liaison with our clients’ IT staff
- Work alongside the Head of Field Services to ensure kiosks remain functional, stepping in to provide backup and advanced technical support
- Work cross-functionally with Product and Development to maintain systems
- Help investigate and troubleshoot systemic failures in the field by working with SRE and developers
- Assist with management of hardware and software testing in the field
- Work with Operations in the preparation and execution of trade shows and conferences
- Dive into data to track performance, create dashboards that visualize fleet health
- Leverage data to help provide prioritization for field issues and fixes requested
Benefits
- Health, dental and vision insurance
- Health Care FSA
- 401k plan with matching company contributions
- Paid time off
- Hybrid work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
