Technical Project Manager II

Akamai•Ottawa, ON

About The Position

Join our prestigious Professional Services team. Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai solutions for our clients. We collaborate to solve problems, innovate and work to continuously improve for our customers and our team. We provide technical services across web, media, enterprise and security products. You'll be the main contact, ensuring the integration and support of customers. Acting as a trusted consultant, you'll learn and implement creative solutions helping customers leverage Akamai's product.

Requirements

5 years of relevant Project Management experience in Consulting or the IT Industry and a Bachelor's degree in Computer Science, Engineering, or related field or its equivalent
Demonstrate experience in a customer-facing role within the Information Technology industry, including technical project delivery
Show understanding of network technologies, web security, media technologies, and core Internet protocols such as DNS and HTTP/S
Have experience with automation, integration, and deployment in web development or security environments; familiarity with tools like Github, Jenkins and Terraform

Responsibilities

Serving as the main point of contact for customers, leading web performance or security projects
Partnering with business teams to ensure efficient integration, high-quality service, and ongoing customer engagement
Identifying service improvements and address issues to enhance the quality of customer service delivery
Communicating effectively in a customer facing role with internal and external customers and partners to share information deliverables