Technical Project Manager II
About The Position
This role involves partnering closely with Engineering, Product, Operations, Support, and other key leaders to define project scope, timelines, technical direction, and success metrics. The projects will focus on building new product features, expanding platform capabilities, and enhancing tooling to improve customer experience and engineering efficiency. The Technical Project Manager will be responsible for delivering engineering objectives by executing projects, providing visibility into resource allocation and prioritization, and developing execution frameworks that adapt to team needs. A deep understanding of the technical stack and interdependencies is crucial, along with contributing to scalable, reliable, and efficient designs. The role includes tracking, prioritizing, and executing projects, enhancements, or bugs from the team backlog, managing timely and succinct communications to leadership and across teams, documenting project artifacts, performing user-acceptance testing, coordinating releases, and facilitating retrospective meetings.
Requirements
- A Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 3-4+ years of experience in a technical project management role.
- Proficiency with Jira or similar ticketing system.
- Knowledge of Scrum practices (sprint planning, review, standups, project grooming).
- Experience in directly interacting with internal and external customers.
- Experience working with diverse groups in a highly technical environment.
- Knowledge of project management lifecycle.
- Excellent verbal and written communication skills, including technical writing.
Nice To Haves
- A Master’s degree in Computer Science, Software Engineering, or related field, preferred.
- Previous experience as software engineer or software engineer in test, preferred.
- Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred.
- Knowledge of Docker & Kubernetes or similar cloud technologies, preferred.
- Project Management Professional (PMP) certification, preferred.
Responsibilities
- Partner closely with Engineering, Product, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects.
- Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization.
- Develop frameworks for execution and adapt to the team’s needs & context.
- Develop a full understanding of our technical stack and interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient.
- Track, prioritize, and execute projects, enhancements, or bugs from the team backlog.
- Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.
- Document project artifacts, including work steps, deployments, release notes, and monthly reporting.
- Perform user-acceptance testing and coordinate releases.
- After project completion, facilitate retrospective meetings.
Benefits
- Competitive compensation
- Affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs
- Multiple medical, dental, and vision plan options
- Company-paid life insurance, short and long-term disability
- 401(k) savings plan with company match (50% on first 6% of employee contribution)
- 35 days total annual PTO
- Annual Bonus Program
- Paid maternity and paternity leave
- Relocation allowance
- Employee referral bonus
- Gym membership
- Technical and Professional Development stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
