Technical Project Coordinator

Wayvia

7d•Remote

About The Position

The Technical Project Coordinator is responsible for managing a portfolio of implementations for various Wayvia products and clients. This role demands a customer-centric and business-minded approach to achieve project delivery expectations. The PM leverages excellent communication skills to keep stakeholders informed, uses organizational skills to deliver projects on time, and anticipates risks to make proactive decisions. The Technical Project Coordinator ensures a best-in-class customer experience that aligns with and exceeds customer objectives and expectations, playing a critical role in setting up customers for long term success.

Requirements

Bachelor’s degree required.
0-2 years of related professional experience.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Proven ability to meet deadlines with excellent time management skills.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and delegate appropriately.
Proficiency in Microsoft Office Suite.
Knowledge or experience with Jira, Confluence, project management and AI tools.

Responsibilities

Plan and prioritize customer objectives and balance internal resource availability.
Manage customer stakeholder expectations on scope, priority, and timelines.
Maintain strong relationships with key customer stakeholders throughout the customer journey.
Implement existing processes and tools to deliver efficient and effective implementations.
Ensure customer initiatives are delivered on time and meet expectations.
Identify roadblocks or slowdowns and make them visible to the internal team.
Assess historical trends and identify opportunities for optimization in project delivery.
Apply project management best practices to keep initiatives on track and stakeholders informed.
Engage in professional and proactive communication with customers at all project milestones.
Help the Platform Product Manager test platform features (Trinity, AutoHatch, Symphony) and provide technical feedback to Engineering.
Coordinate testing phases with Ops: develop testing plans, get them data/tool access, document all feedback.
Facilitate feedback review sessions with me and Engineering for prioritization decisions.
Track issues through resolution.
Coordinate between Engineering, Ops, and other teams on tactical execution.
Follow up on dependencies and blockers so I don’t have to chase them.
Can represent the Platform so we can divide and conquer.