Technical Project Analyst

Epiq•Chicago, IL

15d•Remote

About The Position

The Technical Project Analyst is a hybrid role combining client-facing service delivery with hands-on technical expertise in eDiscovery data workflows. The role tracks, organizes, and processes client-supplied data and executes client workflows. It serves as the primary keeper of project reporting, a daily point of contact for client requests, and a manager of client priorities. The analyst supports multiple client matters, prepares and processes data using Relativity Processing, troubleshoots workflows and deliverables, monitors project progress across departments, and coordinates with project management, operations, and technical teams. The position emphasizes accurate, high-quality work, proactive communication, client satisfaction, and dependable follow-through.

Requirements

Strong understanding of eDiscovery and the litigation support industry, typically developed through at least 2 years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.
Strong technical aptitude with database programs, text editors, processing tools, and review platforms.
Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC Import/Export, searching, STRs, Imaging/OCR Sets, and related workspace functions.
Strong organizational skills and ability to oversee multiple concurrent workflows while maintaining accurate records of progress, risks, decisions, and deliverables.
Strong client service, interpersonal, written communication, and verbal communication skills.
Ability to exercise sound judgment, manage competing priorities, resolve issues, and escalate appropriately, with strong follow-through and attention to detail.
Ability to work independently and collaborate effectively in a team-based environment.
Availability to work a Sunday-through-Thursday schedule.
Availability to work extended hours as needed when client project loads increase.
Associate’s degree or equivalent relevant professional experience.

Nice To Haves

Working knowledge of Relativity Processing.
Relevant eDiscovery or project management certifications.
Relativity certifications.

Responsibilities

Serve as the day-to-day point of contact for requests from client and internal stakeholders across assigned matters; resolve issues independently where possible and escalate when necessary.
Obtain, examine, prepare, and process client data through the Relativity Processing application.
Provide troubleshooting and routine support for Relativity Processing, workspaces, data workflows, and client deliverables.
Assist the Client Services department with routine client requests during downtime.
Interpret client needs and instructions to execute work accurately and efficiently.
Investigate and resolve issues involving delivered or hosted data, communicating impact, status, and next steps to relevant stakeholders.
Monitor and report on client project progress across Epiq departments.
Verify that client and project requirements are met with quality and accuracy, communicating routinely with clients and internal partners.
Drive client satisfaction through proactive communication, effective coordination, accurate deliverables, and dependable follow-through.
Address client issues promptly or escalate them expeditiously.
Work within cross-functional project teams and coordinate handoffs among project management, operations, and technical groups.
Represent Epiq professionally and build client confidence in service quality, consistency, and responsiveness.