Technical Program Manager

Phaidra

16d • $76,840 - $171,600 • Remote

About The Position

Phaidra is building the future of industrial automation by creating AI-powered control systems for the industrial sector. These systems enable industrial facilities to automatically learn and improve over time using reinforcement learning algorithms that convert raw sensor data into high-value actions and decisions. Phaidra focuses on industrial applications with measurable KPIs, making them ideal for reinforcement learning. The company enables domain experts to configure AI control systems without writing code. Phaidra's team has a strong track record in applying AI to complex problems, including DeepMind's AlphaGo and reducing Google's Data Center cooling energy by 40%. The company values Transparency, Collaboration, Operational Excellence, Ownership, and Empathy. Phaidra is a 100% remote company with no physical office, hiring internationally through OysterHR. The team is currently located across the USA, Canada, UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India.

Requirements

• 5+ years of technical program or project management experience, with demonstrated ownership of complex, cross-functional initiatives.
• Proven ability to independently lead large-scale, technically complex customer programs with high levels of ambiguity.
• Strong experience working with enterprise customers and distributed, cross-functional teams.
• Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences, including executive stakeholders.
• Demonstrated experience in stakeholder management, risk management, and program execution at scale.
• Ability to translate explicit and implicit customer needs into structured requirements and influence product and engineering roadmaps.
• Demonstrated expertise in at least two of the following domains, with working proficiency across others: Data centers, Industrial controls and automation systems, HVAC and mission-critical cooling systems, AI / Machine Learning applications in industrial environments
• Proficiency in a wide range of program management tools and methodologies, including Agile, Waterfall, and risk management frameworks.
• Strong documentation and organizational skills with a focus on creating scalable, repeatable processes.
• Bachelor’s degree in a relevant field or equivalent experience.

Nice To Haves

• Strong track record of driving process improvements and operational excellence initiatives.
• Experience leading cross-functional technical solution delivery involving engineering, research, and product teams.
• Proven ability to mentor, coach, and develop team members.
• Experience influencing product strategy through customer insights and program learnings.
• Project Management Professional (PMP) certification or equivalent.

Responsibilities

• Own end-to-end delivery of complex, large-scale customer programs, including multi-site, multi-product, and highly customized deployments, ensuring successful execution from kickoff through long-term support and customer satisfaction.
• Lead program strategy and planning by defining timelines, milestones, resource allocation, and risk mitigation plans across concurrent initiatives, aligning execution with both customer goals and company objectives.
• Serve as the primary customer-facing program leader and trusted advisor, proactively guiding customers through technical and operational challenges while delivering strategic recommendations.
• Work closely with engineering and product teams to ensure our customer solutions are configured correctly and delivered on time according to the customer’s specific site requirements.
• Independently manage high-complexity engagements, navigating ambiguity, prioritizing competing demands, and ensuring consistent delivery against scope, schedule, and quality expectations.
• Lead executive-level communication, presenting complex technical concepts, program updates, and risks in a clear, concise, and actionable manner to stakeholders at all levels.
• Proactively identify program risks, inefficiencies or gaps in delivery workflows, and lead initiatives to update playbooks or processes that improve delivery, customer experience, and internal operations.
• Shape and influence customer strategy by aligning evolving customer needs with long-term product and company direction, providing structured feedback to inform product development.
• Establish and continuously improve program management best practices, including documentation standards, onboarding processes, and delivery frameworks.
• Own comprehensive program documentation, including project progress milestone records, critical customer decisions, technical requirements, and customer-facing materials.
• Lead complex internal initiatives that enhance product capabilities, deployment methodologies, or operational tooling.
• Peer-mentor other TPMs on project execution and technical domain nuances; provide 'on-the-job' guidance during onboarding to help new hires navigate internal processes and manage their first customer deployments
• Adapt and apply appropriate project management methodologies (Agile, Waterfall, hybrid approaches) based on program complexity and customer requirements.
• Uses AI tools strategically to accelerate delivery, improve quality, and guide others in effective AI-assisted workflows.

Benefits

• Competitive compensation & meaningful equity.
• Outsized responsibilities & professional development.
• Training is foundational; functional, customer immersion, and development training.
• Medical, dental, and vision insurance (exact benefits vary by region).
• Unlimited paid time off, with a required minimum of 20 days per year.
• Paid parental leave (exact benefits vary by region).
• Flexible stipends to support your workspace, well-being, and continued professional development.
• Company MacBook.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level