Technical Program Manager
About The Position
We're looking for a Technical Program Manager to serve as a critical bridge between our customers and our Product and Engineering teams. You'll own complex technical customer inquiries from end to end—understanding what customers are trying to accomplish, investigating issues, coordinating with the right technical teams, and driving requests through resolution. You'll develop a deep understanding of Higgsfield's products, APIs, models, and technical infrastructure while identifying patterns across customer feedback that can help improve our products and customer experience at scale.
Requirements
- Strong technical fluency and ability to quickly understand complex products, APIs, systems, and workflows.
- Experience in a technical, customer-facing role such as Technical Program Management, Solutions Engineering, Technical Account Management, Developer Support, or a similar function.
- Strong troubleshooting and problem-solving skills, particularly when working through ambiguous or complex technical issues.
- Ability to communicate effectively with both engineers and customers and translate between technical and business contexts.
- Exceptional ownership and follow-through, with the ability to drive multiple requests and workstreams to resolution.
- Strong prioritization skills and comfort operating in a high-volume, fast-moving environment.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience with AI/ML, generative AI, video, or creative technology products.
- Experience supporting APIs, developer products, or technically sophisticated enterprise customers.
- Familiarity with debugging API requests, integrations, logs, and production issues.
- Experience partnering closely with Product and Engineering teams to turn customer feedback into product improvements.
- Experience operating in a rapidly scaling technology company.
Responsibilities
- Own technical customer inquiries and escalations from initial request through resolution.
- Become deeply knowledgeable about Higgsfield's products, models, APIs, capabilities, and technical workflows.
- Investigate and troubleshoot customer issues, identify root causes, and coordinate with Engineering and Product to drive resolution.
- Translate customer questions and business requirements into clear technical problems and actionable next steps.
- Communicate technical concepts, limitations, workarounds, and solutions clearly to technical and non-technical stakeholders.
- Partner closely with Engineering and Product to prioritize high-impact customer issues and ensure timely follow-through.
- Identify patterns across customer inquiries and surface recurring product gaps, bugs, feature requests, and opportunities.
- Build processes, documentation, and tooling that improve how we manage and resolve technical customer requests as we scale.
- Help customers navigate complex use cases and get the most out of Higgsfield's technology.
Benefits
- Medical, dental, and vision insurance
- Competitive 401(k) retirement plan with company matching
- Additional benefits and perks
- Opportunity to work on ambitious AI products alongside a highly experienced, fast-moving, and international team.
- Significant ownership, direct impact, and opportunities for professional growth as the company scales.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
