Technical Program Manager, Venue Deployment

Cosm•Los Angeles, CA

107d•$110,000 - $140,000

About The Position

Cosm is seeking an experienced Technical Program Manager to lead the successful delivery of critical venue deployment initiatives. The role coordinates complex, multidisciplinary technology programs and builds scalable processes, combining disciplined execution with strategic thinking. The position works closely with Venue Deployment, Product, Engineering, and Operations teams to ensure deployments are completed smoothly, on schedule, and with high quality. It also models transparent risk management, proactive problem-solving, and business ownership.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical field.
PMP, PgMP, SAFe, or equivalent program/project management certification.
At least 6 years of program management experience.
Proven track record of successfully leading high-stakes programs amid competing priorities, technical complexity, and tight timelines.
Ability to lead and influence across organizational boundaries without direct authority, and to build trust and alignment among senior stakeholders.
Experience building and scaling processes, frameworks, and documentation that help teams execute effectively and independently.
Excellent written and verbal communication skills, including the ability to communicate clearly with executive stakeholders, technical teams, and business partners.
Ability to travel up to 50% during peak venue launch phases.

Nice To Haves

Experience with large-scale venue, event, facility, or physical infrastructure deployments.
Background in systems integration, A/V technology, or broadcast/live entertainment environments.
Technical background and hands-on understanding of backend systems, networking, hardware integration, cloud technologies, and/or infrastructure; direct implementation experience is not required, but technical fluency is essential.

Responsibilities

Lead technical program management for complex venue deployment initiatives, from planning through post-launch optimization.
Own end-to-end program delivery, including schedule development, dependency tracking, risk management, stakeholder communication, and launch execution.
Coordinate work across networking, A/V systems, platform integration, field engineering, and operations readiness.
Identify and resolve technical risks, resource constraints, and cross-functional dependencies.
Communicate program status, context, and recommendations to the Director and executive stakeholders.
Help develop Cosm's venue deployment framework, balancing standardization with flexibility.
Create repeatable playbooks, checklists, reference guides, and decision trees to capture knowledge and enable reliable deployments.
Document lessons learned from launches and turn them into process improvements and updated templates.
Drive adoption of processes and tools, gather feedback, and refine them based on real-world use.
Guide technical teams toward long-term, scalable solutions rather than short-term workarounds.
Help technical and business leaders navigate trade-offs between speed and durable solutions, including downstream consequences.
Anticipate technical risks based on prior deployments and work with technical leads to mitigate them early.
Validate that solutions meet operational needs and connect technical decisions to business impact.
Build trusted relationships with senior technical and operational stakeholders.
Facilitate alignment across teams with different priorities and help find mutually beneficial solutions.
Model transparent, proactive risk identification and discussion.