Technical Program Manager

Shift Paradigm

15d•$100,000 - $120,000•Remote

About The Position

We are looking for a Technical Program Manager to join our growing team. In this role you will support SaaS and platform-based engagements across tools like Adobe Experience Cloud and Salesforce and serve as the connective tissue between client needs and technical delivery execution. You will report to a Sr. Technical Program Manager and work closely with our Head of Product and Project Management Operations as a member of the greater PPMO team.

Requirements

4+ years experience leading delivery in a consultancy or agency context (required).
Experience leading multiple client engagements concurrently, scoping billable work, managing client expectations, supporting roadmap expansion, and protecting margin.
Project Management fluency: communicate clearly and consistently, fostering organization, transparency and trust internally and with clients.
Ability to provide leadership and direction to project teams, balancing resource availability, positive team culture, deadlines, client priorities, and margins.
Background that spans both PM and PO: run projects, manage backlogs, and write requirements.
Adapt the approach to the work, not the other way around, and take full ownership of your clients projects.
Platform and SaaS delivery experience: led or supported website builds, migrations and feature development, as well as implementations on platforms like Adobe Experience Cloud, Salesforce, or comparable enterprise SaaS environments.
Ability to translate business and technical requirements into detailed functional specifications and well-defined user stories with clear acceptance criteria.
Own and manage the product backlog, including prioritization, refinement, and trade-off decisions to balance scope, timeline, and budget.
Current US or Canada work authorization.

Nice To Haves

You do not need to be a technical expert, but you need to speak the language and understand how these engagements are structured.

Responsibilities

Support critical migration and development projects on active client engagements.
Lead project teams to meet client expectations while managing budget and timeline.
Work alongside engineering leads, business operations strategy, and client partners to align on delivery approach, flag risks early, and drive resolution on personnel and process issues that cross team lines.
Support discovery sessions with clients and internal stakeholders to define requirements, write assumptions to protect the scope, translate needs into actionable scopes of work, and develop SOWs that protect both client outcomes and margin.