Technical Program Manager, Site Reliability Engineering (Senior or Staff)

MongoDB•New York, NY

1d•Hybrid

About The Position

As a TPM for SRE, you will partner with SRE leaders and engineers to scale the platform that underpins all of MongoDB’s cloud products. You will drive program execution, strengthen production reliability practices, and coordinate cross-functional efforts across US and EMEA teams. Success in this role means smoother launches, clearer roadmaps, stronger reliability metrics and an SRE organization that's better-equipped to deliver predictability at scale. The role will be based out of our New York City office with a hybrid working model.

Requirements

8+ years in technical program management, engineering management, or a comparable technical role partnering with software engineering teams
Proven track record leading large-scale, cross-team platform initiatives through ambiguity and change
Strong knowledge of production change management, software development lifecycle, and reliability metrics (SLOs, SLIs)
Skilled at shaping roadmaps and managing dependencies
Able to query and interpret metrics, logs, or other data sources to inform decisions and communicate risk
Excellent communicator—clear, concise, and calm—across engineers, cross-functional partners, and executives
Low-ego, highly collaborative, and motivated by ownership of hard problems end to end

Nice To Haves

Hands-on or close-partner experience with Kubernetes, cloud networking, or observability stacks (metrics, logs, tracing, alerting)
Prior experience working with or alongside SRE teams
Background in large-scale cloud infrastructure or platform engineering
Familiarity with MongoDB Atlas or other modern cloud database platforms

Responsibilities

Define program scope, milestones, and success criteria with SRE engineers and leaders.
Manage dependencies across platform teams, keep work clearly tracked in Jira, and deliver on time.
Lead change management and launch readiness programs.
Partner with SREs and product teams to define and operationalize SLOs/SLIs, and use incident data, metrics, and capacity signals to drive prioritization and continuous improvement.
Align SRE with Security, Compliance, Cloud platform, and other engineering teams.
Coordinate cross-team incident response, ensure clear follow-through, and build trust as the go-to driver of complex, multi-team efforts.
Design lightweight frameworks and communication patterns that help SRE deliver reliably at scale.
Work yourself out of the "hero" role by leaving teams better-equipped to execute independently.