Technical Senior Manager - Site Reliability Engineering

Coalfire

1d • Hybrid

About The Position

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference. We’re looking for a Technical Senior Manager of SRE to play a central role in the implementation, and maintenance of scalable, secure, and high-performing systems—ensuring our clients’ mission-critical infrastructures remain stable and resilient. If you’re driven by a desire to innovate, excel at operational excellence, and thrive in a collaborative environment, come be part of a team committed to making the world a safer place.

Requirements

• 9+ years in Systems Engineering and Architecture: Involving requirements definition, architecture development, systems integration, and testing.
• 9+ years in Cloud Computing: Designing, implementing, operating, and automating environments within AWS, Azure, or GCP
• 9+ years with Infrastructure-as-Code: Hands-on proficiency in Terraform and Ansible for orchestration and automation
• SLA and Issue Management: Proven track record of meeting SLAs—particularly regarding availability, response times, and service posture—through effective collaboration and escalation processes
• Operational Excellence: Demonstrated success driving continuous improvement via KPIs and best practices for operational support
• Governance and Compliance: Experience guiding the creation of Infrastructure-as-Code solutions, governance models, and alignment with standards such as FedRAMP or other security frameworks
• Team Leadership: Proven track record of managing teams (6–8 contributors), focusing on career development, goal setting, project oversight, and daily guidance
• Regulatory Audit Prep: Prepared and coached teams for client-facing compliance audits with third-party auditors
• Project Definition and Documentation: Lead efforts of defining, planning, and documenting key Managed Services projects and initiatives; tracked outcomes against established goals
• Managed Services Expertise: Familiarity with ticket management systems and meeting SLA requirements in a managed services environment
• Cloud & Automation: Extensive experience with AWS, Azure, or GCP; deep knowledge of Terraform, Ansible, GitLab, and CI/CD technologies
• Technical Collaboration: Proven ability to collaborate with Site Reliability Engineers and cross-functional teams, facilitating team problem-solving and performance improvements
• Soft Skills: Strong interpersonal, organizational, and problem-solving skills; effective at building client trust
• Documentation & Communication: Capable of creating technical diagrams and comprehensive written documentation; able to convey complex ideas clearly
• Professionalism & Autonomy: Demonstrated ability to work both independently and as part of a team with a professional attitude and demeanor
• Security Mindset: Critical thinker capable of balancing stringent security and compliance requirements with mission objectives
• Relevant Professional Cloud Certification (for example, AWS Solutions Architect, Azure Solutions Architect, or GCP equivalent)

Nice To Haves

• Consulting Experience: Previous roles in technical consulting for external clients
• High-Availability Environments: Exposure to 24x7 operational settings or large-scale and high-availability system support
• Encryption and Hardening: Demonstrated expertise implementing SSL, PKI, FIPS 140-2, and enforcing security baselines such as CIS Benchmarks and DISA STIG
• Further Cloud and Security Specialization: Additional hands-on work with container orchestration (Kubernetes), advanced threat detection, or enterprise endpoint security
• Additional advanced or specialty Cloud Certifications (for example, AWS DevOps Engineer, AWS Security Specialty, Azure Security Engineer)
• CISSP (Certified Information Systems Security Professional) or comparable cybersecurity certification

Responsibilities

• Allocate approximately 70% of time to hands-on engineering tasks, such as developing new deployments, tooling, and automation scripts to address client needs
• Dedicate around 30% of time to leadership duties, including mentoring engineers, ensuring quality deliverables, and managing escalations
• Act as the primary escalation contact for complex technical issues, resolving them promptly to maintain high levels of client satisfaction
• Monitor and uphold quality standards for engineering work, confirming alignment with internal protocols, compliance regulations, and project milestones
• Identify and mitigate risks in partnership with consulting and solutions architecture teams, ensuring regulatory requirements and client expectations are fully addressed
• Coordinate day-to-day engineering activities, tracking progress and adjusting resources to meet project goals on schedule utilizing Agile practice methodologies
• Help create and implement solutions that improve the practice

Benefits

• Flexible work model
• Paid parental leave
• Flexible time off
• Certification and training reimbursement
• Digital mental health and wellbeing support membership
• Comprehensive insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees