Lead Technical Program Manager - Site Reliability Engineering

JPMorgan Chase & Co.•Jersey City, NJ

About The Position

As a Lead Technical Program Manager, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Requirements

5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
Experience managing and driving programs across cross functional teams
Experience operating autonomously across multiple teams, demonstrate critical thinking and thought leadership

Nice To Haves

Experience running a Site reliability program for a large organization

Responsibilities

Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
Dive deep to understand customer needs and specifically challenges related to site reliability and build a product roadmap that optimizes their experiences.
Manage multiple, sometimes competing priorities.
Work with product, design, engineering, and operation teams to deliver the next generation of products and solutions that JPMorgan Chase Consumer and Community banking can use for Site Reliability.
Establish mechanisms across IT and Partners to improve the customer experience.
Distill complex and ambiguous technical problems to their core elements.
Develop recommendations based upon data.

Benefits

competitive total rewards package including base salary determined based on the role, experience, skill set and location
commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
comprehensive health care coverage
on-site health and wellness centers
a retirement savings plan
backup childcare
tuition reimbursement
mental health support
financial coaching

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