Technical Program Manager, Service Parts NPI

Rivian•Irvine, CA

About The Position

Rivian is seeking a Technical Program Manager to drive the implementation of new vehicle parts into the Service Supply Chain. The role is responsible for service supply-chain readiness for vehicle part changes and new vehicle launches, including go-to-market strategies. The position combines program management and technical analysis with collaboration across the organization. The successful candidate will partner with design engineering and other teams to develop service Bills of Material (BOMs), determine which parts will be serviced across the global service network, and set service levels that help reduce supply-chain complexity and cost. The role also owns key processes related to part introductions, end-of-life planning, master data, design-change compatibility, and supply continuity.

Requirements

At least 3 years of experience in Automotive, Tier 1, OEM, or a technical field.
Bachelor's degree in Industrial, Mechanical, Electrical, or Materials Engineering, or a related discipline.
Experience with CAD, CATIA, Enovia, or PLM.
Experience analyzing design changes.
Experience managing complex Bills of Material.
Knowledge of MRP/ERP, with focused experience in product lifecycle management, bills of material, supply-chain operations, and procure-to-pay processes.
Excellent project management skills.
Strong collaboration skills and willingness to drive change.
Strong analytical and structured problem-solving capabilities for making decisions or presenting recommendations.
Broad experience defining, launching, and driving strategic process-redesign initiatives to improve internal and external processes and operations, working with cross-functional teams and stakeholders in a technology environment.
Process-design experience, including the ability to understand, document, and transform complex processes.

Nice To Haves

Vehicle repair experience.
A master's degree.
Experience analyzing design changes in vehicle repair or the aftermarket.
Service BOM experience.
SAP experience.

Responsibilities

Partner with Engineering teams to develop vehicle Service BOMs and determine which parts will be serviced and implemented in the global service network.
Lead go-to-market activities for new part introductions and program launches, from setting service levels through service-center launch.
Own the end-of-life parts analysis process to mitigate obsolescence, ensure supply continuity, reduce inaccurate forecasting, and align commercial and warehousing strategies.
Own and maintain accurate master data and the Service BOM structure for the assigned vehicle system.
Analyze design changes to determine part supersession and compatibility relationships.
Support exception-management reporting, part-serviceability escalations, and proactive monitoring of new part introductions to ensure supply continuity.
Collaborate with purchasing, demand planning, supply chain, global distribution centers, Engineering, and other partners to understand demand-forecast drivers that may affect supply continuity.
Use a first-principles approach to cross-functional decisions involving sourcing, service levels, and forecasting.
Develop service operations using Rivian's platform and new technologies.
Identify innovations and present strategies to continuously improve individual work and organizational processes.

Benefits

Paid vacation.
Paid sick leave.
Life insurance.
Medical insurance.
Dental insurance.
Vision insurance.
Short-term disability insurance.
Long-term disability insurance.
Potential eligibility to participate in Rivian's 401(k) Plan.
Potential eligibility to participate in Rivian's Employee Stock Purchase Program.
May be eligible for an annual performance bonus.