Technical Program Manager, Link

Stripe • San Francisco, CA

19h

About The Position

In this role, you'd be joining a team that operates at the intersection of consumer experience, payments infrastructure, and financial products. Link spans multiple interconnected workstreams, including payment methods, money movement, fraud and authorization, consumer accounts and identity, and consumer preference, and a TPM here plays a critical role in keeping those threads aligned and moving forward at velocity. Additionally, you’ll work to build integrations between Link and many other parts of Stripe. Effective Technical Program Managers at Stripe always bias towards driving the right solutions for internal and external users, and delivering impact above all else. You'll do this even when it's not the easiest path, and requires difficult trade-off decisions. In this role, you'll help Link scale its consumer network and expand into new product surfaces by driving complex, cross-functional programs that span engineering, product, fraud, identity, and business teams. You'll look ahead and around corners to enable our teams to operate at their best, and identify opportunities to eliminate the unnecessary in delivering results.

Requirements

• 10+ years of product management or technical program management experience, including managing programs across all phases of software development
• Proven track record of defining and executing complex programs across multiple functions in consumer-facing or payments products
• Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders
• Proven ability to navigate ambiguity, bring rapid clarity to multi-stakeholder problems, and drive teams toward effective solutions
• Working knowledge of API design and high-level system architecture, sufficient to partner with engineering teams on program delivery

Nice To Haves

• Experience working on consumer network products, digital wallets, or payments platforms at scale
• Familiarity with fraud and risk systems, identity verification, or financial compliance in a consumer product context
• Experience working across payments infrastructure and consumer-facing product teams simultaneously
• Background in collaborating with go-to-market, sales, or merchant-facing teams to deliver cross-functional outcomes

Responsibilities

• Independently define programs across Link's payment, identity, and consumer finance initiatives, including scoping, setting objectives, defining success criteria, and influencing resource allocation to deliver outcomes
• Apply consistent prioritization and decision-making frameworks across your programs, driving high-velocity yet durable decisions that move the team forward without creating downstream debt
• Identify obstacles and risks across Link's cross-functional workstreams, proactively communicate them to stakeholders, and develop plans to address and prevent their recurrence
• Represent the voice of Link's consumers and merchants to all stakeholders, translating user needs into clear program objectives and ensuring engineering and product decisions remain grounded in solving real problems
• Drive clarity across all stakeholders on goals, problems, and intended outcomes, serving as the connective tissue across Link sub-teams and their upstream and downstream dependencies. Operate similarly across Stripe, representing the Link org to collaborators in peer organizations.
• Develop a strong point of view on Link's product development strategy and use it to define programs with measurable outcomes, adapting them as the product and user needs evolve
• Understand the technical challenges across Link's systems, payment flows, identity infrastructure, fraud and risk models, money movement, and partner closely with engineering leads to define the most effective path to delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed