Technical Program Manager III, Region Services / AWS Modular Data Center

Amazon • Herndon, VA

6d • $148,700 - $201,200 • Onsite

About The Position

The AWS Tactical Edge Mission Engineering Group includes AWS Modular Data Center (MDC), which is a fully managed global service that allows our mission customers to rapidly deploy secure infrastructure on the customer’s premises. It provides customers with purpose-built, secure, and accreditable data center space in remote and austere environments. We also offer the AWS Mission Lab service, bringing experimentation and proof-of-concepts to mission customers. Our team enables customers to run workloads from the cloud all the way to the tactical edge. Joining the AWS Tactical Edge Mission Engineering Group gives you the opportunity to solve challenging problems that will revolutionize cloud-to-edge computing, work for a recognized leader in supporting mission customers with a full spectrum of cloud to tactical edge computing, and have direct impact to support mission customers. The candidate selected must obtain and maintain a security clearance at the TS/SCI. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.

Requirements

• Bachelor's degree in business, engineering, statistics, computer science, mathematics or a related field
• 5+ years of technical product or program management disciplines including scope, schedule, budget, quality, and managing programs across cross functional teams, building processes and coordinating release schedules along with risk and critical path management experience
• 5+ years of experience working directly with engineering teams and working directly with external customers with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Demonstrated expertise in at least one of the following areas: Data center infrastructure, modular infrastructure, US Government secure space accreditation, networking / network provisioning, software or hardware deployment
• Demonstrated experience in vendor management, including negotiating contracts, defining deliverables, tracking performance against SLAs, and driving accountability through the full engagement lifecycle.
• Obtain and maintain a security clearance at the TS/SCI.

Nice To Haves

• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering, network, system, or software architecture
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience with HVAC, building management systems, intrusion detection systems, uninterruptible power supplies, electric power monitoring systems, and electric power generation systems (diesel or renewable)
• Experience in end-to-end hardware lifecycle management, from procurement and production through warehousing, distribution, and field sustainment.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Responsibilities

• Work across the product, program, engineering, hardware, software, and infrastructure teams to manage requirements, scope, and delivery of worldwide AWS MDC and Mission Lab deployments.
• Manage OEM vendors through MDC construction, deployment, logistics, operations, decommissioning and Mission Lab experiments. You will manage vendor relationships, negotiate contracts and deliverables, and drive alignment on schedule, scope, and technical requirements to ensure on-time delivery and meet customer commitments.
• Build and maintain the program schedule, define milestones, map cross-team dependencies, identify the critical path, and establish a RACI to clarify stakeholder ownership and drive accountability to deliver on time.
• Develop and maintain SOPs, runbooks, and process documentation to eliminate manual workflows, drive operational rigor, and enable repeatable, scalable processes across teams and vendors.
• Manage customer engagements, representing the customer internally and representing our service team to the customer.
• Represent the service architecture and technical needs across Amazon and our mission customers, including joint customer responsibilities such as site preparation, networking, and accreditation.
• Assess risks, anticipate issues, overcome technical obstacles, and make difficult trade-off decisions while managing cost and schedule to drive deployment goals and meet our customer commitments.
• Manage a fleet of assets and inventory of spare parts across our team. Coordinate external vendors and internal teams for break/fix and spare parts ordering / pre-positioning. Develop a system to reduce / eliminate manual inventory tasks.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior