Technical Program Manager II

Hotwire Communications Ltd • Fort Lauderdale, FL

3d

About The Position

This role involves managing technical programs, working with stakeholders to define objectives and requirements, and driving projects from design to release. The Technical Program Manager will partner with product management and customer operations to improve customer satisfaction and decrease support requests. They will break down complex projects, solve business problems using internal systems or designing new ones, and manage the software development lifecycle. This includes leading design and implementation efforts, driving consensus on technical approaches, and communicating goals to cross-functional teams. The role requires taking ownership of issue resolution, anticipating bottlenecks, managing escalations, and making tradeoffs between business needs and technical constraints. For iterative projects, the individual will serve as the product owner in an Agile/SCRUM process, managing user stories, backlogs, sprint planning, and releases.

Requirements

• Bachelor's degree in MIS, Computer Science, Engineering, or related technical field (or equivalent)
• At least 5-7 years of Technical Program Management experience in an Internet-related program or mobile applications environment (or equivalent)
• Proficiency in software tools and applications required to deliver successful technical projects.
• Experience building solutions in distributed systems and/or developing large scale web and mobile applications
• Experience analyzing user experience design and developing high profile customer facing products with intricate customer experience workflows.
• Experience with agile/iterative development and program management methodologies
• Exceptional stakeholder management and executive presentation skills.

Responsibilities

• Work with both internal and external stakeholders to define business and system objectives and requirements.
• Work with product management to define strategy and requirements while identifying and securing commitment from teams across the company for new initiatives.
• Partner with customer operations to identify areas in need of improvement to increase customer satisfaction and decrease support requests.
• Break down complex projects into manageable pieces and deliver them in a successful and timely manner.
• Solve complex business problems by leveraging internal business systems as well as designing from the ground up when they don’t exist.
• Drive project schedules from design to release and ensure successful production delivery while staying on time and within budget.
• Write product specifications, create and execute against the project plan, proactively mitigate risks, and manage the software development life cycle from inception to production launch and postproduction support.
• Lead and coordinate the design and implementation efforts between internal teams and outside vendors to develop optimal solutions.
• Drive consensus on the technical approach while setting timelines and leading cross-functional development teams from design through delivery.
• Clearly communicate goals, roles and responsibilities across internal and external project teams to achieve desired outcomes.
• Assume responsibility and drive ownership for issue resolution, including rolling up sleeves, digging in, and providing development support and deliverables to make up for any gaps in project resourcing and planning.
• Anticipate bottlenecks, provide escalation management, understand technical challenges, make educated tradeoffs, and balance the business needs versus technical constraints.
• Serve as the product owner in an Agile / SCRUM development process for iterative projects, writing user stories, grooming the backlog, leading sprint planning, and managing each release through the launch process.
• Other duties as required or assigned.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level