Technical Program Manager, eDiscovery and Legal Operations

Amazon • Seattle, WA

2d • $148,700 - $201,200 • Onsite

About The Position

Amazon's Legal Operations organization is looking for a Technical Program Manager to lead eDiscovery program delivery at a global scale. In this role, you will own the technology roadmap for eDiscovery, drive cross-functional programs across engineering, legal, and vendor teams, and stand up AI-powered capabilities that transform how Amazon manages litigation support. You will report to the Head of eDiscovery and lead programs spanning the full eDiscovery lifecycle—from data collection through production—while building the systems and vendor partnerships that reduce cost and accelerate outcomes.
The Legal Operations team is data-driven and systems-oriented— we measure what matters, automate what we can, and build for scale. This role requires someone who can write a technical design document, run an AI pilot, negotiate a vendor SOW, and present results to VP-level stakeholders in the same week. You will operate with high autonomy in ambiguous environments, working across engineering, legal, and vendor teams to deliver without direct authority over resources. This role involves access to confidential legal information and requires a high level of professionalism, integrity, and discretion.

Requirements

• Experience developing and executing/delivering product and technical roadmaps
• Experience with software development lifecycle, or experience in agile/scrum or related collaborative workflow
• 5+ years of technical program management experience
• 3+ years of working cross functionally with tech and non-tech teams experience, or a Master's degree and 2+ years of program or project management experience

Nice To Haves

• Experience communicating with customers, technical, regulatory, business teams, and management to collect requirements, describe product features, and technical designs
• Experience with eDiscovery platforms (Relativity, RelativityOne, Nuix, or equivalent) and the EDRM lifecycle
• Demonstrated ability to use data and metrics to drive program decisions, prioritize investments, and communicate results to senior leadership
• Experience designing or managing system integrations, data pipelines, or platform migrations
• Experience building programs from scratch in ambiguous environments with minimal precedent
• Hands-on experience evaluating or deploying AI/ML tools in a legal or compliance context—TAR, predictive coding, NLP classification, or generative AI

Responsibilities

• Own the eDiscovery Transformation Program end-to-end: define the roadmap, set milestones, manage cross-team dependencies, proactively identify risks, and drive resolution or escalation with appropriate judgment. Define success metrics for program initiatives and build reporting frameworks that give leadership visibility into matter health, vendor performance, and operational efficiency.
• Define technical requirements and drive design reviews for vendor integrations, data pipelines, and system interoperability between eDiscovery platforms and internal tools. Collaborate with IT, Security, and Microsoft 365/Purview teams on legal hold automation, custodian data collection, and preservation workflows. Drive process automation by identifying opportunities to eliminate manual steps through scripting, API orchestration, or platform configuration.
• Lead the evaluation, piloting, and procurement of AI-powered tools (TAR, generative AI, NLP classification) for document review and legal analytics—defining evaluation frameworks, success metrics, and defensibility standards, and building business cases that quantify ROI.
• Own the vendor strategy: manage the preferred partner program, drive RFP processes, negotiate rate cards and SLAs, conduct performance reviews, and define quality standards for ESI processing, review, and production workflows.
• Drive alignment across legal, engineering, and vendor stakeholders with competing priorities; author program narratives and business cases for senior leadership. Mentor team members and contribute to hiring, interview processes, and talent development within the organization.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level