Technical Program Manager, Data & Analytics

Hertz • Oklahoma City, OK

7d

About The Position

The Technical Program Manager, Data & Analytics provides technical leadership for the support, maintenance, and operations of Data & Analytics and MFT (Managed File Transfer) platforms and applications. The role focuses on production support and managing outsourced service providers to deliver incident management, troubleshooting, bug fixes, patching, monitoring, and alerting. The position partners with Engineering, Application Development, and other Technology leaders to coordinate effective production handoffs and resolve incidents across data platforms, business intelligence, and analytics applications.

The role coordinates multiple workstreams and large-scale migrations, leads service-provider relationships and production-support operations, and develops monitoring, reporting, documentation, and process improvements. It also supports audit-related user, access, and security activities, reports critical outages, and works to manage risks and improve service delivery across the Data & Analytics portfolio.

Requirements

• At least 10 years of experience leading teams in data engineering, application development, or production support.
• At least 5 years of experience as a production support specialist.
• At least 5 years of experience with Data/BI/Analytics platforms such as Databricks, Kafka, MFT (Managed File Transfer), Sterling, Tableau, Cognos, or similar platforms.
• Advanced working knowledge of data engineering, data warehousing, and business intelligence.
• Ability to manage remote, distributed teams with 24/7 onshore/offshore team coverage.
• Excellent verbal and written communication skills and ability to collaborate effectively with business and technical teams.
• Problem-solving, project-management, attention-to-detail, and exceptional organizational skills.
• Ability to handle ambiguity and competing objectives in a fast-paced environment.
• Flexibility in scheduling, which may include nights, weekends, and holidays.

Nice To Haves

• At least 4 years of experience using Agile methodology.
• PMP or Scrum Master certification.
• Experience with Jira, enterprise change management (CAB), and AI-assisted productivity tools.
• AWS experience.
• Bachelor’s degree in Engineering, Computer Science, or a related field.

Responsibilities

• Provide technical support for data platforms, BI platforms, analytics, and MFT applications.
• Drive timely incident resolution to minimize service disruption.
• Conduct proactive post-incident reviews and follow-up to address problems.
• Expedite change requests to maintain service availability.
• Coordinate intake across concurrent workstreams by triaging, assigning, and tracking work and ensuring formal handoff to production support.
• Coordinate large-scale migrations, including planning, go-live execution, vendor communications, and maintenance of team documentation and runbooks.
• Lead troubleshooting, bug fixing, patching, and implementation of minor enhancements.
• Develop and implement monitoring and alerting capabilities across platforms.
• Lead and manage outsourced service providers in delivering production-support goals across the Data & Analytics portfolio.
• Manage vendors to control costs, reduce vendor-related risks, ensure service delivery, and derive long-term value.
• Arrange, assign, adjust, and monitor shifts to ensure appropriate coverage.
• Collaborate with Engineering and Application Development teams on production-support handoffs.
• Coordinate with Product & Technology teams, including platform engineering, service incident management, security, and engineering.
• Promptly report critical outages to management and business partners through resolution.
• Communicate with leadership at different levels of the organization.
• Write and review technical documentation, including runbooks.
• Provide management with regular application-status and service-metric reports.
• Develop reporting to analyze and optimize production-support effort, costs, and productivity.
• Support audits involving user management, access management, and security-related activities.
• Ensure processes and procedures follow organizational standards.
• Monitor project risks, identify potential bottlenecks, and initiate early intervention before critical impacts occur.
• Encourage best-practice sharing and continually seek service improvements and business value.
• Develop innovative, cost-saving process improvements for production support across the portfolio.

Benefits

• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance.
• Perks and discounts, including theme park tickets and gym discounts.
• Annual bonus and profit-sharing eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior