Technical Program Manager, AI Transformation (Remote)

CrowdStrike•USA MA Remote, MA

2d•$145,000 - $220,000•Remote

About The Position

This is a Technical Program Manager – AI position at CrowdStrike, focused on driving the strategy, execution, and governance of Agentic AI-powered programs across the Global Professional Services business. This role sits at the intersection of technology, Go-To-Market (GTM), AI Governance, Service Operations, and Productivity Efficiency — ensuring that AI initiatives are delivered with technical rigor, business alignment, a security-first mindset, and operational excellence. Reporting to the Director of Strategy and Strategic Programs, you will serve as a strategic program driver and cross-functional connector — working closely with Professional Services Delivery and Operations teams, Engineering, Product, IT, Finance, Compliance, and GTM cross-functional teams to bring AI capabilities from concept to scaled adoption that are purposeful, secure, scalable, performance-based, and support the key business objectives of the organization. You will bring both technical depth and program management expertise to navigate complex, ambiguous environments and deliver measurable outcomes. Scalability, accuracy, cost, interoperability, and reliability will be key success criteria.

Requirements

10+ years of technical program or project management experience, with a demonstrated track record of delivering large-scale, cross-functional technology programs in a fast-paced environment
8+ years of experience gathering and documenting business and technical requirements, leading stakeholder engagement, and managing program delivery end-to-end
Strong working knowledge of AI/ML concepts, architectures, and industry trends — with the ability to engage credibly with engineering and data science teams and translate technical capabilities into business value
Hands on-working knowledge of AI tooling like OpenAI, Claude, and Glean
Proven experience in Go-To-Market program management — supporting AI or technology product launches, sales enablement, or customer-facing initiatives
Demonstrated experience designing and operationalizing AI governance frameworks, including responsible AI principles, compliance requirements, and risk management processes
Hands-on experience driving productivity and efficiency programs leveraging AI tools and automation technologies
Strong verbal and written communication skills with the ability to synthesize complex program status and technical concepts into concise, accurate, and professional narratives for senior leadership, stakeholders, and technical teams
Deep expertise in Project Methodologies (Agile, Scrum, Waterfall, hybrid) with hands-on experience applying the right methodology to the right context
Proficiency with standard workflow and collaboration tools including Jira, Confluence, and similar platforms
Demonstrable experience with Organizational Change Management and Adoption strategies at scale
Strong leadership, diplomatic, and motivational skills — including the ability to lead up, across, and down multiple business and technology organization
Proven ability to work creatively and analytically in complex, ambiguous, and fast-moving problem-solving environments
Passion for building frictionless, high-impact program management experiences that empower teams and accelerate outcomes

Nice To Haves

CISSP or equivalent cybersecurity certification
Scrum or Agile certification (CSM, SAFe, PMI-ACP, etc.)
PMP or equivalent PMI certification
Prior experience supporting AI/ML product development, software engineering, or cloud infrastructure programs
Experience in cybersecurity, SaaS, or high-growth technology environments
Familiarity with responsible AI frameworks, data privacy regulations (GDPR, CCPA), or AI-related compliance standards

Responsibilities

Own end-to-end program management of complex, cross-functional AI initiatives — ensuring requirements are technically sound and well-defined, timelines are tracked and maintained, and deliverables meet business objectives while also maintaining the highest standards of security, quality, and interoperability
Develop and manage detailed program plans, milestones, dependencies, and resource requirements across multiple concurrent AI programs
Lead cross-functional working sessions, program reviews, and executive briefings with clarity, confidence, and technical credibility
Proactively identify, assess, and manage program risks, issues, and blockers — driving resolution with urgency and transparency
Partner with Services Consulting, Sales, Marketing, and Product teams to lead the execution of AI-driven initiatives that accelerate revenue growth, improve customer engagement, and bring new AI capabilities to market efficiently, at scale
Ensure GTM readiness for AI product and feature launches — coordinating across enablement, communications, and field teams to drive successful market entry
Design, implement, and continuously mature governance frameworks for AI programs — ensuring responsible AI use, regulatory and compliance alignment, risk accountability, and stakeholder transparency
Establish and enforce program standards, policies, and review processes that support ethical, secure, and effective AI deployment across the organization
Partner with Legal, Compliance, and Security teams to ensure AI initiatives meet internal and external governance requirements
Identify, prioritize, and lead AI-powered productivity initiatives that reduce operational friction, automate manual workflows, and drive measurable efficiency gains across business functions
Evaluate and recommend AI tools and platforms that enhance team productivity and streamline program delivery processes
Track and report on efficiency metrics and ROI associated with AI productivity programs
Build and maintain strong relationships with program stakeholders, leadership, and delivery teams across Professional Services, Engineering, IT, Finance, and Compliance
Develop and mature communication frameworks that keep stakeholders informed through clear, consistent, and timely updates — tailored appropriately for senior leadership, technical contributors, and business partners
Create and maintain comprehensive program documentation, status dashboards, and executive-level reporting that provide accurate and actionable visibility into program health
Lead organizational change management strategies to drive broad adoption of AI tools, capabilities, and processes across the business
Develop enablement and communication plans that support smooth transitions and maximize the impact of AI program outcomes

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
health insurance
401k
paid time off