Technical Program Management, Senior Analyst & Lead

Salesforce•Indianapolis, IN

10d

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Team The Digital Enterprise Experience (DEX) team blazes the trail of enterprise technology. Built on the foundation of our core values, our team encompasses more than traditional IT functions, focusing heavily on close collaboration with our business partners to achieve strategic business objectives. Our goal is to deliver technology centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, employee productivity and experience, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world's foremost Salesforce implementation and enable our global teams to do their best work by leveraging our platform. Role Overview The DEX team seeks a Technical Program Management Senior Analyst and a Technical Program Management Lead (IC) with strong technical acumen and delivery expertise to provide leadership and cross-team coordination for large-scale, complex solution transformation across the DEX space. We are actively hiring for two levels on the same team. The skill set and responsibilities align across both roles; experience level is the primary differentiator. Our Technical Program Managers (TPM) coordinate across multiple solution delivery teams, managing project and program budget, timeline, and scope delivery in partnership with Product Management — ensuring all work meets overall program goals and definitions of success. The TPM drives alignment across diverse teams for successful delivery of complex initiatives across the Employee Success, Communications, and Real Estate domains. The successful candidate will bring a strong understanding of Enterprise Experience and Agents, exceptional program management and interpersonal skills, and a demonstrated ability to engage and present effectively to senior leadership and executive stakeholders.

Requirements

Bachelor's degree in Business Administration and/or Information Technology, or equivalent experience
6+ years of experience in a Program or Project Management role
Proficiency in enterprise-level software and collaboration platforms, including G-Suite, Smartsheets, or comparable systems
Exceptional interpersonal skills with superior verbal and written communication abilities
Demonstrated ability to synthesize business and technical requirements to develop robust project plans and estimates
Proven ability to thrive in a dynamic, high-energy, collaborative team environment
Adept at managing multiple priorities concurrently and performing effectively under pressure
Extensive experience in business process optimization pertaining to enterprise software and internal operational workflows
Bachelor's degree in Business Administration and/or Information Technology, or equivalent experience
3–5 years of experience in a Program or Project Management role
Proficiency in enterprise-level software and collaboration platforms, including G-Suite, Smartsheets, or comparable systems
Strong interpersonal skills with effective verbal and written communication abilities
Ability to synthesize business and technical requirements to support project plans and estimates
Proven ability to thrive in a dynamic, high-energy, collaborative team environment
Adept at managing multiple priorities concurrently and performing effectively under pressure
Experience in business process optimization pertaining to enterprise software and internal operational workflows

Nice To Haves

Experience using Salesforce technology
PMP Certification or MSP Certification
Experience using Salesforce technology
PMP Certification or MSP Certification

Responsibilities

Ensure comprehensive alignment of deliverables across all contributing teams throughout the project and program lifecycle
Facilitate knowledge transfer and onboarding for new program members
Drive prioritization and execution of cross-functional program initiatives
Oversee tracking and management of all program documentation and artifacts
Coordinate and monitor progression and successful delivery of critical program milestones
Lead thorough program retrospectives upon closure and following critical milestones to capture lessons learned and drive continuous improvement
Actively engage with Portfolio Leaders to solicit and provide constructive feedback on Program Management tools, standards, and processes
Provide support to Portfolio Managers in the efficient intake and prioritization of new work
Contribute to Program Increment (PI) Planning (for SAFe-driven engagements) and other strategic work planning initiatives, synthesizing outputs into comprehensive program materials in close collaboration with Engineering and Product roles
Orchestrate and manage interdependencies between projects and programs within designated portfolios
Coordinate with product, engineering, architecture, and business stakeholders to identify overall goals, vision, and measures of success
Establish and track defined measures of success and Key Performance Indicators (KPIs) throughout the program
Establish and enforce governance frameworks for decisions, escalations, and change controls pertaining to scope, schedule, and budget
Accurately report delivery progress to program stakeholders
Report key risks and issues to leadership and drive mitigations and resolutions
Oversee and manage the program's financial budget
Serve as a liaison fostering communication and integration between product teams, business units, and external stakeholders
Collaborate with the Product team to identify and align on relevant GUS projects for the program, ensuring accurate creation in GUS in adherence to established work breakdown structure guidelines