Technical Product Suppt Specialist - Electrical
About The Position
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. We are hiring a Technical Product Support (TPS) Specialist for our Electrical product support team. In this specialized role, you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. Enjoy your weekends off!! This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience. See how Technical Product Support Specialists help customers find the products they need for our different product categories!
Requirements
- Qualified candidates must have 5+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical and lighting systems, wiring, and controls. (Electrical experience is required, we will train on lighting systems as needed).
- Experience with Industrial Controls and Automation.
- Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.
Nice To Haves
- Electrical experience is required, we will train on lighting systems as needed.
Responsibilities
- Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
- Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
- Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
- Capture and forward feedback product teams about products based on interaction with customers and field team members.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
- 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools.
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
