Technical Product Support, MaxiDrill & Reclamation Products - American Augers

The Toro Company•West Salem, OH

20d•$55,000 - $90,000•Onsite

About The Position

American Augers, a division of The Toro Company located in West Salem, Ohio, is seeking a Technical Product Support Specialist for MaxiDrills and Reclamation Products. This role involves providing technical support, field feedback, and training on American Augers, Warlock Products, and Ditch Witch equipment. Responsibilities include problem-solving mechanical, hydraulic, electrical, and electronic systems, resolving customer issues, managing warranty claims, communicating customer needs, and performing other assigned duties. The ideal candidate will possess effective communication and presentation skills, maintaining a positive and professional attitude in demanding situations.

Requirements

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.
High School Diploma and a minimum of 1-5 years of relevant American Augers or Ditch Witch or related experience.
Technical Product Support I – 1-5 years experience in sales and marketing; Upon training, be able to operate and effectively demonstrate heavy construction equipment. This includes work in “the field” or in “dynamic/active” construction site conditions.
Technical Product Support II – 5-10 years of experience in the training field or equivalent of American Augers or Ditch Witch related skills.
Technical Product Support III - 10+ years of American Augers or Ditch Witch experience or equivalent in a related field.
Prior demonstrated success with appropriate knowledge and skill in demonstrating American Augers, Warlock Products, and/or Ditch Witch products - or relevant industry experience.
Diagnose mechanical, electrical, and hydraulic problems and determine how to correct them using blueprints, electrical and hydraulic schematics, technical, operations, and service repair manuals, and parts catalogs as necessary.
Possess intermediate Electrical/Electronic experience, knowledge and skills.
Demonstrate excellent communication skills. This includes the ability to present technical information to groups and individuals.
Have appropriate correspondence, record keeping and computer/ information Technology and enterprising skill sets.
Maintain a positive, professional attitude while working in demanding situations.
Self-motivating, high productivity, ability to learn new skills, and reliable in areas of attendance, attention to quality and having a cordial, cooperative personality.
Be willing to work overtime or travel on short notice.
Will work or travel on weekends as needed.
Computer/Microsoft skills are a necessary skill to have in this position.

Nice To Haves

Training and experience in sales and marketing and a very high level of technical expertise related to our product line or the underground industry is preferred (for Technical Product Support II & III).
High-level of instructor led traits and skills, including a high-level of customer service, empathy and people skills (for Technical Product Support II & III).
Be an excellent team builder (for Technical Product Support III).
This person must exhibit a high level of competency and be a complex problem solver (for Technical Product Support III).
Bachelors degree in marketing, business, engineering or related field is preferred.
Generator / AC Systems (480V) Experience is helpful.
HVAC knowledge is helpful, not necessarily required.
Prior experience in SAP, Microsoft Word, Excel and Power Point preferred.

Responsibilities

Provide technical support, feedback of field information and technical training on American Augers, Warlock Products, and Ditch Witch equipment.
Problem solve with mechanical, hydraulic, electrical, and electronic systems.
Resolve customer issues.
Manage warranty claims.
Communicate customer needs.
Perform other duties as assigned.
Maintain positive, professional relationships with dealers, customers, and factory personnel.
Analyze information (technical manuals, blueprints, schematic drawings, etc.) to fully understand the equipment’s mechanical, hydraulic, electrical, and electronic systems.
Apply knowledge of mechanical, hydraulic, electrical and electronic systems and understanding of equipment operation to resolve issues.
Troubleshoot and diagnose problems with equipment, including monitoring and testing the equipment's performance using gauges, meters, etc.
Communicate field problems and suggested solutions for resolution.
Create and maintain records including warranty claims and documenting equipment issues.
Repair and implement upgrades to equipment.
Use PCs to develop, distribute, and present technical and training information to groups of people, gathering, organizing, and effectively communicating information about mechanical, hydraulic, electrical and electronic systems.