Technical Product Owner

CNX•Bellevue, WA

3d•$92,250 - $120,000•Hybrid

About The Position

Concentrix is seeking a Product Owner, Digital Experience to shape and deliver customer-focused digital solutions across mobile, web, marketing campaign, and API-enabled experiences. The role partners with business stakeholders, technical teams, and Agile delivery teams to translate complex needs into clear, actionable delivery objects that create measurable value. It calls for strong communication, comfort with ambiguity, and enthusiasm for product thinking, story refinement, technical documentation, triaging, and collaboration across business and engineering teams. The Product Owner represents business priorities and customer needs throughout delivery, documents and clarifies business and technical requirements, and translates requirements into Agile delivery objects. The role contributes to product adoption, measurement, performance, operations, integrations, value creation, and roadmap alignment; supports issue investigation and triage; and communicates progress, risks, blockers, and outcomes. The position is based at Concentrix's Bellevue, Washington location and is described as a full-time role.

Requirements

Degree in user design, business, or associated technical fields, or Agile SAFe Product Manager/Product Owner certification.
Demonstrated understanding of Product Management processes, strategies, methods, and Product Owner responsibilities within Agile SAFe environments.
Experience working in a user experience and product-driven environment.
Strong knowledge of mobile, web, and marketing campaign technologies.
Experience with REST API design and API-driven delivery.
Ability to understand lower-level design concepts and collaborate effectively with technical teams.
Experience with story refinement, backlog management, acceptance criteria, and Agile delivery practices.
Experience creating or contributing to clear technical and product documentation.
Experience triaging issues and supporting investigation across business and technical teams.
Outstanding client-facing communication skills and ability to translate ambiguity into clear direction.
Comfort operating in a fast-paced environment where priorities may evolve and collaboration is key.
Must be legally authorized to work in the United States and reside in the United States or have a valid U.S. residential address.

Nice To Haves

Splunk log review experience is strongly preferred.
Telecom domain experience is a strong plus.

Responsibilities

Act as the Product Owner on digital experience projects, representing business priorities and customer needs throughout delivery.
Capture, clarify, and document business and technical requirements, aligning workstreams, dependencies, and deliverables as appropriate.
Translate requirements into Agile delivery objects, including Epics, Features, Capabilities, and Stories.
Use ATDD and BDD practices to help define clear acceptance criteria and support high-quality delivery.
Participate in refinement meetings as the business representative, collaborating with scrum teams to ensure work items meet the Definition of Ready.
Review and accept delivery objects that meet the Definition of Done.
Partner with delivery teams on lower-level design discussions, API requirements, integration needs, and technical documentation.
Apply a product mindset across adoption, measurement, performance, operations, integrations, value creation, and roadmap alignment.
Support triaging activities by helping assess issues, clarify expected behavior, review logs, and coordinate next steps with appropriate teams.
Use tools such as Splunk to review logs and support issue investigation where applicable.
Provide timely and concise status updates on progress, risks, blockers, and delivery outcomes.
Participate in Agile ceremonies, including refinement, planning, reviews, retrospectives, and daily collaboration as needed.
Build relationships with business, client-facing, technical, UX, and delivery stakeholders to support alignment and successful execution.