Technical Product Owner- SAP SM

Schneider Electric•Nashville, TN

23h•Remote

About The Position

Schneider Electric is accelerating the digital transformation of its global Services business, and we are seeking an experienced Technical Product Owner (TPO) to help define and deliver the next generation of Service Management capabilities across the enterprise. As part of Schneider Electric's Enterprise IT organization, you will serve as the technical owner for the Services domain, partnering with Product Management, Solution Architects, development teams, and strategic implementation partners to drive business transformation through modern SAP and Salesforce-based solutions. This role sits at the center of a major multi-year Service Management transformation program that is currently moving from design into build, with pilot deployments, global rollouts, and platform modernization initiatives already underway. This is an opportunity to own a critical business domain, influence solution architecture and roadmap decisions, and help shape how Schneider Electric delivers service operations at scale. You will work across complex ERP landscapes, guide implementation partners, support Agile delivery teams, and ensure that solutions align with both business objectives and enterprise technology strategy. If you are passionate about SAP Service Management, enterprise transformation, solution design, and driving measurable business value through technology, this role offers the chance to make a significant impact on a highly visible and strategic program.

Requirements

Bachelor of Science degree, preferably in Computer Science or equivalent.
Strong knowledge of Service Order Management and Service Projects planning and execution capabilities, industry-leading practices, and technologies, including but not limited to: Cost rate and labor hours (estimates/planned and actual), Expense management, Material management, Work Order management, Workforce management, Report management
Minimum 5 years of experience as a technology/functional consultant in Service Management areas.
Multi-platform experience and strong knowledge of ServiceMax and SAP Service Order Management capabilities, including dependencies and integrations with Finance, Sales & Distribution, and Supply Chain Management.
Demonstrated experience playing a leading role in multiple complex ERP implementation projects.
Salesforce (ServiceMax) and/or SAP S/4HANA hands-on experience enabling capabilities and designing, building, and implementing solutions.
Demonstrated experience designing and developing solutions leveraging integration and middleware technologies, including SAP PI, SAP PO, SAP CPI, MuleSoft, and similar platforms.
Strong knowledge and understanding of Software Development Lifecycle (SDLC), Salesforce and SAP implementation methodologies, and project management tools and techniques.
Understanding of Agile principles and frameworks, including Scrum and/or Kanban practices and theory. SAFe experience is highly desired.
Strong planning, organization, communication, and negotiation skills.
Persuasive and able to articulate key considerations for process standardization.
Ability to manage large work efforts and coordinate distributed teams.
End-to-end understanding of business processes and solutions.
Proven experience with large business transformation programs leveraging SAP and Salesforce technologies.
Excellent skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
Strong collaboration and prioritization skills.
Strong analytical and critical thinking skills.

Nice To Haves

Servant Leader – Able to earn respect from team members and willing to engage where needed to help achieve successful outcomes.
Strong Communicator – Able to communicate effectively at all organizational levels, both verbally and in writing.
Operational and Performance Excellence – Strong time management, organization, multitasking, teamwork, and proactive execution skills.
Facilitative – Able to lead teams and demonstrate value-add principles while guiding self-organization.
Assertive – Able to uphold Agile and Scrum concepts and principles while serving as a voice of reason for the team and program.
Continuous Learner – Interested in Lean-Agile mindsets, methodologies, and frameworks including Scrum and Kanban.
Contextually Aware – Able to identify issues early, understand the broader business context, and maintain attention to detail.
Self-Managed – Effective at managing personal priorities and commitments.
Flexible and Unflappable – Adaptable to rapid and unplanned change while providing stability and direction for the team.
Transparent and Trustworthy – Capable of creating an environment where challenges can be openly discussed and solved collaboratively.
Enthusiastic – Brings positive energy and commitment to team success.
SAFe experience is highly desired.

Responsibilities

Provide technical and process expertise and drive solution and process standardization.
Provide leading practice on design decisions and drive resolution with Product Managers/Owners.
Confirm process scope and required customizations with Product Managers/Owners.
Work with Product Managers/Owners to identify and quantify value drivers.
Work with Solution Architects and provide functional input and expertise to development of the Solution Roadmap and Architecture Runway.
Participate in and support Scrum teams through sprint planning, execution, documentation, and delivery of user stories.
Help teams segment, sequence, and prioritize work efforts.
Drive development and testing of technical solutions.
Assist in addressing risks and clearing impediments.
Provide guidance and guardrails to ensure solutions remain aligned with the overall vision.
Encourage innovation and problem-solving to address user concerns without customizations.
Help teams identify test scope and verify that end-to-end processes are appropriately covered.
Drive defect resolution and remove roadblocks.
Collaborate with Functional and Development teams to ensure delivery of user stories within predefined sprints.
Work with Change Management on stakeholder engagement activities.
Help develop and execute comprehensive cutover plans encompassing business and technical activities for end-to-end solutions.
Participate in Program Ceremonies, including Program Increment Planning and backlog grooming.