Technical Product Owner

Manulife • Boston, MA

3d • Hybrid

About The Position

We are seeking a passionate and experienced Technical Product Owner to join our team and lead the development and optimization of our Omni-channel communications platform. The ideal candidate will have a strong technical background and a deep understanding of customer-centric product development. In this role, you will be responsible for communicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the development team. As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers. John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies. The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).
• 5+ years of experience in a project management, technical product owner, platform owner, engineer, or similar role
• Experience with Salesforce
• Experience with project tracking software (e.g Jira)
• Experience with Agile methodologies
• Experience with Azure, AKS on Azure
• Experience with cloud platforms (e.g., AWS, Azure)
• Experience with DevOps principles and tools
• Experience with version control systems (e.g., Git)

Nice To Haves

• Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used
• Excellent communication, collaboration, negotiation and interpersonal skills
• Ability to translate business needs into effective solutions
• Experience with program and agile delivery methodologies
• Proficiency in troubleshooting and problem-solving
• Excellent analytical and problem-solving skills

Responsibilities

• Lead the Omni-channel communications platform team to deliver a seamless and efficient communication process for our customers.
• Collaborate with cross-functional teams to gather and prioritize requirements, ensuring alignment with business goals.
• Monitors and generates reports on product KPIs.
• Utilize data and customer feedback to continuously improve the digital communication experience.
• Manage the technology product backlog, define user stories, and set sprint goals.
• Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals.
• Monitor and report on product performance, making data-driven decisions to enhance the customer experience.
• Monitor system performance, identify optimization opportunities, and ensure seamless operation.
• Develop and maintain technical documentation for business and technical processes.
• Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.
• Brings an innovative mindset to improving and elevating technology solutions and enablers

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
• full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level