Technical Product Owner

Humana • Boston, MA

4d • Hybrid

About The Position

The Senior IT Product Owner for the Next Best Action (NBA) Decision Intelligence Platform owns the product backlog and roadmap for an AI-powered personalized outreach platform serving Medicare Advantage members across omnichannel touchpoints. This person is the connective tissue between business strategy, data capabilities, and activation channels, translating complex cross-functional dependencies into sequenced, deliverable increments of value.

Requirements

• Hybrid in Boston, MA with time in office
• Bachelor's degree in computer science or relevant field
• 5+ years of experience
• Experience as a Product Owner or Technical PM on a data-intensive or AI/ML platform - you understand pipelines, data quality, and model feedback loops as product problems, not just engineering concerns
• Proven ability to manage external dependencies across data teams, digital development, and vendor channel integrations
• Experience writing acceptance criteria and user stories that span team boundaries
• Comfort reasoning about data - you can read a schema, interrogate a dashboard, and spot when something looks wrong
• Demonstrated use of AI productivity tools (Claude, ChatGPT, Copilot, or similar) in day-to-day work - writing, research, analysis, or workflow automation. We expect this role to actively leverage AI to move faster with high-quality outputs.
• Must have the ability to provide a high-speed DSL or cable modem for a home office.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Nice To Haves

• Familiarity with Adobe Experience Platform or similar marketing activation tools
• Experience with cloud data platforms (Databricks, Snowflake, or equivalent)
• Background in healthcare, insurance, or other regulated industries where compliance and member consent are first-class product concerns
• Exposure to A/B testing frameworks and how to translate experiment results into roadmap decisions

Responsibilities

• Product backlog and roadmap - prioritize features across AI decisioning, data pipelines, and channel activation in close collaboration with engineering, data science, and business stakeholders
• Data dependency management - partner with data engineering teams to ensure the right member signals (clinical, behavioral, web activity, socioeconomic) are flowing into our Databricks Lakehouse to support model training and scoring
• Channel activation coordination - manage integration timelines and requirements with digital development teams, Adobe Experience Platform, and outreach channel teams (email, SMS, direct mail) to ensure personalized actions reach members reliably and on time
• User story authorship - write precise, implementation-ready stories that bridge technical detail with business intent across data engineering, ML engineering, backend, and front-end squads
• Stakeholder alignment - translate model performance, campaign results, and A/B test outcomes into business language for senior leadership; bring field and operational insights back to delivery teams
• Rules and eligibility governance - own the backlog for business rules (suppression, frequency caps, consent, eligibility), working with compliance and business owners to keep logic current and auditable

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior