Technical Product Manager

U.S. Bank•Atlanta, GA

4d•$111,605 - $131,300•Hybrid

About The Position

Technical Product Managers at U.S. Bank oversee strategic product management for assigned technical product lines in support of Enterprise goals and market needs. They work with key stakeholders to define, document, and prioritize features, and ensure delivery of marketable capabilities for U.S. Bank engineering teams in collaboration with agile teams. The role aligns a strategic vision with cross-functional stakeholders to shape outcome-based roadmaps, product risk, investment areas, and success measures. It drives product development through backlog ownership and stakeholder engagement, defines product performance goals across Enterprise users, and owns portfolio engagement related to the software development lifecycle, including adoption and collaboration. The role also analyzes and reports performance metrics to identify trends and opportunities, uses metrics to advance strategies and initiatives, and leverages OKRs to set roadmap priorities. The role requires working from a U.S. Bank location three or more days per week. The listed pay range is $111,605 to $131,300; actual compensation may vary by role location.

Requirements

Technical Product Management experience.

Nice To Haves

Expertise in critical interdependencies among product model system elements and the ability to plan solutions that synchronize resources to achieve business results, using business metrics, KPI design, systems, service blueprints, and reusability.
Technical knowledge of product architecture and the economics of technical investments.
Deep understanding of target customers through internal or external research, including creating personas and story maps and experience with product chartering or mapping.
Strong collaboration with software engineers to execute product vision and roadmap.
Skills in product strategy, vision and planning, product discovery and development, agile ways of working, enterprise technical alignment, and performance measurement and optimization.
Hands-on knowledge of Amazon Connect or enterprise contact center platforms.
Understanding of IVR design, contact flows, call routing, and customer experience optimization.
Knowledge of AWS cloud services, APIs, integration patterns, and microservices architectures.
Familiarity with conversational AI, Generative AI, NLP, and intelligent automation solutions.
Understanding of authentication technologies, MFA, identity verification, and fraud detection platforms.
Knowledge of ServiceNow, CRM, knowledge management systems, and enterprise support operations.

Responsibilities

Align strategic vision with cross-functional stakeholders to shape outcome-based product roadmaps, product risk, investment areas, and success measures.
Drive product development by owning the backlog and engaging cross-functional stakeholders to enable faster speed to market.
Work across Enterprise users to define and deliver product performance goals, including outcomes and customer experience.
Own engagement for the assigned technical portfolio regarding the software development lifecycle, including adoption and collaboration.
Develop, analyze, monitor, and report performance metrics from internal and external sources to identify trends and opportunities for continuous improvement.
Use performance metrics to drive progress on identified strategies and initiatives.
Leverage OKRs (Objectives and Key Results) to drive roadmap priorities.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.