Technical Product Manager
About The Position
The Technical Product Manager (TPM) owns the full product lifecycle of ZAVTEK's RTPM platform. This is a hybrid role sitting at the intersection of sales, technology, operations, and customer success. The TPM translates field intelligence from technicians, account managers, and managed service customers into a prioritized product roadmap — then works directly with engineering and data partners to execute it. The ideal candidate brings hands-on experience with sales or customer success, industrial monitoring platforms, a clear understanding of managed services business models, and a working knowledge of critical power equipment including UPS systems, battery strings, PDUs, and static transfer switches.
Requirements
- 5+ years of experience in product management.
- Demonstrated experience managing the full product lifecycle from concept through launch and iteration.
- Experience with or exposure to managed services environments — understanding of how MSPs deliver, bill, and support recurring service contracts.
- Knowledge of critical power infrastructure: UPS systems (single- and three-phase), battery monitoring, PDUs, or STS units preferred.
- Strong technical writing skills — able to produce clear PRDs, user stories, and specifications independently.
- Bachelor's degree
Nice To Haves
- Background in or exposure to facilities, datacenter, or critical infrastructure industries.
- PMP, CSPO, or equivalent product/project management certification.
- Experience supporting sales teams in SaaS or managed services product demonstrations.
Responsibilities
- Define and maintain the RTPM product roadmap, balancing near-term customer needs with long-term platform scalability.
- Establish product vision, success metrics (KPIs), and release milestones in collaboration with leadership.
- Interview customers and partners to fully define the product vision and requirements.
- Conduct competitive analysis of monitoring and managed services platforms; identify differentiation opportunities for ZAVTEK.
- Translate field feedback from technicians, account managers, and customers into structured product requirements.
- Author detailed product requirement documents (PRDs), user stories, and acceptance criteria for engineering teams.
- Drive the client experience — defining data visualizations, alert logic, trend views, and report templates.
- Oversee QA and user acceptance testing processes; validate that released features meet field requirements.
- Serve as the internal and external product authority — the primary liaison between engineering, field operations, sales, and account management.
- Partner with account managers to support customer onboarding, platform demonstrations, and ongoing service reviews.
- Gather voice-of-customer (VOC) data through site visits, customer interviews, and service ticket analysis.
- Develop internal and customer-facing product documentation, training materials, and release notes.
- Ensure the RTPM platform supports and enhances ZAVTEK's managed services delivery model — including condition-based PM dispatch, remote triage, and automated reporting.
- Define and refine SLA frameworks and alert escalation logic within the platform.
- Work with the operations team to establish fulfillment workflows triggered by platform-generated events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
