Technical Product Manager - Video Streaming

Alarm.com • Tysons, VA

5d • Hybrid

About The Position

Alarm.com’s video streaming infrastructure delivers real-time video to millions of users every day. We’re looking for a technically deep product manager to own the performance, reliability, and evolution of that infrastructure. You will define streaming quality targets (connection success rates, load times, proxy fallback rates, cloud costs) and own the roadmap for improving them. You will work directly with backend, firmware, frontend, and QA engineers to ship those improvements. Day to day, that means reading WebRTC session logs, analyzing codec tradeoffs, benchmarking stream load times, and making prioritization calls between programs like adaptive bitrate streaming and connection reliability. This role is a strong fit for software engineers ready to move into product, or for product managers who want to go deeper technically rather than broader organizationally.

Requirements

• Real technical depth in video or media systems.
• Ability to explain how a WebRTC session is established, what a TURN relay does, why transcoding is expensive, or how an SDP offer/answer exchange works.
• Experience with streaming protocols, codecs, or media pipelines, whether as an engineer or as a PM who went deep.
• Data-driven decision making.
• Experience building or owning performance dashboards.
• Ability to make product decisions based on p50/p95 latency data, error rates, and cost-per-stream.
• Ability to read code and architecture diagrams.
• Ability to understand a system design doc, follow a code review, or read a log file to figure out what went wrong.
• Experience managing complex, cross-functional programs with multiple teams, competing priorities, and shifting timelines.
• Clear communication skills to explain infrastructure complexity in plain language for leadership and translate business priorities into technical requirements for engineers.

Nice To Haves

• Experience in IoT, security/surveillance, or connected device ecosystems
• Background as a software engineer, SRE, or platform engineer before moving to product
• Familiarity with media server frameworks (Janus, Location) or real-time media processing
• Experience with cloud cost management (Azure, AWS)
• Experience managing vendor/partner technical integrations

Responsibilities

• Define and track streaming quality and performance metrics across millions of daily video sessions.
• Build dashboards to monitor streaming quality.
• Drive root cause analysis and resolution when streaming metrics degrade.
• Own the product direction for connection protocols (WebRTC, RTSP), proxy infrastructure, adaptive bitrate streaming, and audio/video codec modernization (AAC-LC, Opus).
• Make decisions on what to build next and why for streaming technology.
• Partner with engineering on cloud migration programs (Kubernetes, microservices).
• Own Azure cost tracking and drive initiatives that reduce cloud spend.
• Lead cross-company integration programs with acquired subsidiaries and technology partners.
• Own vendor relationships, scope, and delivery for third-party video integrations.
• Coordinate firmware update rollouts across the device fleet.
• Ensure firmware updates ship safely and on schedule.
• Own dependencies, risks, and communication for programs spanning multiple engineering teams.
• Own the outcome of cross-team programs.

Benefits

• Medical plans with company subsidies
• Health Savings Account (HSA) with a company contribution
• 401(k) with an employer match
• Paid vacation that increases with tenure
• Paid holidays
• Wellness time
• Paid maternity and bonding leave
• Company-paid disability insurance
• Company-paid life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed