Technical Product Manager, Opera Cloud (PMS)

Omni Hotels & Resorts•Dallas, TX

About The Position

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Position Overview The goal of Information Technology at Omni Hotels & Resorts is to create an environment that supports and safeguards our mission, strategic objectives, and company culture. The Product Manager will engage with all aspects of Opera Cloud products, including support, implementation, training, and system configuration. This role is also responsible for managing and overseeing key projects to ensure successful delivery and alignment with business objectives.

Requirements

Strong knowledge of Opera Cloud products and hospitality systems.
Excellent verbal and written communication skills, with strong listening and interpersonal abilities.
Self-motivated, proactive, and highly collaborative team player.
High performer with strong multitasking capabilities and a willingness to learn.
Advanced problem-solving and analytical skills with the ability to diagnose and resolve complex issues.
Adaptable and flexible, with the ability to manage change effectively in evolving environments.
Composed under pressure, with the ability to remain calm and focused in high-stress situations.

Nice To Haves

Experience in the hospitality or travel industry is highly desirable.

Responsibilities

Partner with IT leadership and staff to plan, prioritize, and execute project and product initiatives across the organization.
Perform complex, high-impact work with minimal supervision in a fast-paced, dynamic environment.
Collaborate closely with internal stakeholders to understand business needs and deliver effective technology solutions.
Build and maintain strong cross-functional relationships to ensure successful project and product delivery.
Develop business cases and detailed project plans using established project management methodologies.
Lead the end-to-end delivery of projects and products, transforming concepts into actionable and successful outcomes.
Proactively identify and manage risks, remove obstacles, and ensure timely completion of deliverables.
Conduct User Acceptance Testing (UAT) for Opera Cloud products, documenting issues, enhancements, and configurations.
Provide strategic product insights to improve operational efficiency and revenue performance.
Support Opera Property Management System (PMS) implementations for both existing and new hotel properties.
Assist customer service teams in resolving system issues and training-related challenges.
Investigate and resolve financial reporting discrepancies related to system performance.
Analyze problems effectively and develop practical, scalable solutions.