Technical Product Manager & Designer

TrustLayer•Tampa, FL

About The Position

TrustLayer is hiring a hands-on Technical Product Manager & Designer to shape the customer experience. Design is central to the role: the position owns the end-to-end user experience, from research and user flows through high-fidelity UI, while applying technical product judgment to ensure solutions are built well. Users include risk managers, accounts payable teams, property managers, and vendors uploading documents. The role makes complex compliance work—including requirements, certificates, deficiencies, and renewals—simple to use, and partners closely with engineering to deliver it. The role is approximately 60% design. It also includes product management responsibilities such as owning product-area roadmaps, writing specifications, making technical trade-offs with engineering, validating problems and solutions with customer-facing teams, measuring release outcomes, and coordinating launches.

Requirements

Portfolio demonstrating B2B or SaaS product design work and the process from problem to shipped result.
At least 5 years of combined experience in product design and product management.
At least 3 years designing complex web applications.
Expertise in Figma, including components, auto layout, and interactive prototyping.
Experience planning and conducting user research and usability testing, and translating findings into design decisions.
Strong interaction and visual design fundamentals, including information hierarchy, data-heavy tables and forms, and responsive layouts.
Working technical knowledge of REST APIs, relational data models, and front-end component construction.
Comfort writing basic SQL.
Clear, concise writing skills for specifications, design rationale, and updates.
Experience working with engineers on a distributed team from scoping through release.

Nice To Haves

Experience building or scaling a design system.
Front-end skills in HTML, CSS, or React for code prototyping or pairing with engineers on UI.
Experience designing AI/LLM-powered features, document processing, or data-review workflows.
Background in insurtech, risk management, compliance, construction tech, or proptech.
Familiarity with Jira, Salesforce, and product analytics tools.

Responsibilities

Own end-to-end UX for core workflows, including setting insurance requirements, reviewing certificates, resolving deficiencies, and the vendor upload portal.
Conduct customer interviews, usability tests, and reviews of how customers use the product.
Translate research findings into user flows, wireframes, interactive prototypes, and polished, developer-ready UI in Figma.
Build and maintain TrustLayer’s design system, including components, patterns, and guidelines.
Design clear, trustworthy experiences for AI-assisted features, including showing how certificates were read and what needs human review.
Make accessibility and plain language standard in product work.
Review builds with engineers and ensure the shipped product matches the design intent.
Own the roadmap for assigned product areas and write specifications with user stories, acceptance criteria, and edge cases.
Partner with engineering leadership on scope, sequencing, technical trade-offs, API decisions, and data model decisions.
Work with Customer Success and Sales to identify worthwhile problems and validate solutions early.
Define success metrics for releases and measure results using product data, SQL, and analytics tools.
Coordinate launches through release notes, demos, and enablement for customer-facing teams.