Technical Product Manager

Crisis Text Line is seeking a Technical Product Manager to drive foundational improvements in their engineering organization. The role involves partnering with the DevSecOps team to advocate for the needs of the engineering organization and identify opportunities for improvement. The Technical Product Manager will be responsible for scoping and prioritizing projects, delivering features aligned with design and scope, and ensuring effective cross-functional communication. They will also lead cross-team initiatives and manage risk and resources. This role offers the opportunity to contribute to a meaningful cause and work in a dynamic and diverse culture.

Be a subject matter expert on your product domain, including understanding the needs of the users within it. Be the go to person for understanding user problems and priorities and where the most impact can be made.

Facilitate sprint processes (similar to a Scrum Master, Kanban Flow Manager, or Agile Coach). Identify systemic problems and iteratively improve pod processes. Act as role model, coach, and mentor, supporting team productivity and helping others to succeed

Effectively scope and prioritize complex projects, making the right trade-off decisions between them with guidance from your manager.

Deliver features aligned with design and scope on an established timeline. Consult leadership as needed to iterate on these decisions to ensure products meet business needs.

Ensure effective cross-functional communications across the engineering, data science, and product teams, with an emphasis on clearly communicating technical aspects

Lead cross-team initiatives that impact both the day-to-day and the strategic work of the engineering, data science, and product teams, with a focus on cross-engineering integrations and migrations

Scope, plan, and deliver large scale projects, driving visibility and healthy accountability. Break projects into completable parts and maintain clarity on priorities. Support your team and direct reports by setting clear team and individual goals, providing consistent and actionable feedback, and intentionally supporting professional development.

Manage risk and optimize resources. Anticipate roadblocks and remove them. Discover technical and business dependencies, and create a path forward. Coordinate strategic workstreams across multiple techno

• Familiarity with technologies such as Terraform, Kubernetes, Jenkins, as well as AWS infrastructure (EC2, S3, cloud formation, networking/VPCs)
• 2+ years of experience as a product/program/project manager in a highly technical environment or similar experience such as engineering
• Demonstrated interest in the use of technology to support diverse user outcomes
• Experience developing and managing cross-engineering programs, products and release schedules
• Experience building or managing work on highly-available, scalable software products and services
• Expert ability to communicate technical solutions to non-technical stakeholders matched by an ability to interpret stakeholder needs into feature requirements
• Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtu

• 20 paid holidays including federal holidays like Juneteenth and Labor Day, election day, holiday break from Dec 24 through January 1, 2 renewal days, and 2 floating holidays
• Flexible paid time off including 15 vacation days, 3 personal days, and 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan with a 3% contribution by Crisis Text Line
• 12 weeks paid parental leave after 6 months of employment
• Student loan repayment after 2 years of continuous full-time service
• Family support through a virtual childcare platform
• Stipends/Allowances for mental health, internet service, professional development, wellness, and home office setup
• Benefits only apply to full-time employees