Technical Product Lead, PipeDiver

Xylem • Carrollton, TX

6d • Hybrid

About The Position

Xylem is seeking a Technical Product Lead for their Operational Readiness Team. This role is crucial for developing documentation, training, processes, and technical standards to ensure the successful global delivery of products. The Technical Product Lead will act as the technical authority for the PipeDiver® product line, collaborating with various teams including Product Management, Engineering, and Learning & Development to support both field operations and product development. The goal is to ensure world-class operational practices and contribute to future product improvements by translating technical knowledge into practical, scalable solutions.

Requirements

• Minimum 5 years of experience in a technical project delivery or field operations role, including technical planning and delivery.
• Demonstrated expertise supporting complex technical products in an operational environment.
• Experience creating technical documentation, work instructions, and Standard Operating Procedures.
• Experience developing and delivering technical training.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills, including experience communicating with customers and cross-functional teams.
• Ability to mentor, coach, and develop technical staff.
• A continuous improvement mindset with the ability to identify process gaps and implement practical solutions.
• Ability to balance standardization with flexibility while maintaining safety and quality.

Nice To Haves

• 4-year degree in a technical field or expository writing (preferred)

Responsibilities

• Own and continuously improve operational processes for the PipeDiver® product line and supporting equipment.
• Develop technical documentation including Standard Operating Procedures (SOPs), assembly instructions, testing procedures, maintenance manuals, and repair documentation.
• Design, develop, and deliver technical training programs in classroom, shop, field, and online environments.
• Build internal training capability by developing in-house trainers and expanding online learning programs.
• Manage the maintenance, repair, troubleshooting, and readiness of operational equipment.
• Support high-profile, technically complex, or non-standard field projects by providing technical guidance and training.
• Evaluate the technical feasibility of projects and provide recommendations during proposal development.
• Monitor operational issues and identify opportunities for process improvements or product enhancements.
• Collaborate with Product Engineering and Product Management to successfully transition new products and product upgrades into field operations.
• Review technical marketing materials to ensure accuracy and consistency.
• Champion quality, safety, operational excellence, and continuous improvement across the product lifecycle.

Benefits

• Paid Volunteer Program, Xylem Watermark
• Employee Resource Groups (ERG)
• Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Senior