Technical Product Launch Manager, Amazon Robotics

Amazon•Nashville, TN

1d•Onsite

About The Position

Amazon Robotics is transforming the future of fulfillment by deploying autonomous mobile robots, robotic manipulation systems, and AI-driven orchestration software across hundreds of fulfillment centers that collectively move billions of packages a year. As a Technical Product Launch Manager, you will sit at the forefront of that transformation, owning the end-to-end launch of next-generation robotics technologies directly into Amazon's live operational network. Your work will have immediate, measurable impact: the systems you launch today will reduce customer delivery times, improve associate safety, and drive operational efficiency at a scale few roles anywhere in the world can match. The Product Launch team is the critical bridge between Amazon Robotics Engineering & Product and Amazon Operations & Maintenance during the rollout of new automation solutions that are being built in production through fast iteration. You will become a subject-matter expert in breakthrough technologies, leading engineering triages, running performance deep dives, and translating field observations into product improvements that shape the engineering roadmap. You will develop and deliver training from the associate level up to senior leadership, cultivate lasting customer relationships, and drive adoption across a network that never stops growing. We are looking for a builder who thrives in ambiguity, leads with data, and earns trust through results. You dive deep into the details without losing sight of the bigger picture. You simplify the complex, champion your customers, and bring a doer mindset to every challenge. If this sounds like you, we'd love to meet you.

Requirements

3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
Bachelor's degree in Science, Technology, Engineering, Math, or a related field
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Nice To Haves

PMP or SCRUM/Agile, SAFe certification
Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle

Responsibilities

Lead end-to-end launch and field testing of new automation solutions; track deliverables, manage project risks, and publish status reports.
Build deep expertise in site operations and maintenance, cultivate strong relationships with site customers, and serve as their advocate in every product decision.
Analyze performance, availability, and quality metrics during field tests; identify root causes and translate findings into prioritized product and process improvements.
Evaluate user roles against product requirements, manage a prioritized feature backlog, and champion the highest-impact improvements in engineering roadmap and sprint reviews.
Develop and deliver user training—from associate standard work to leadership level theory-of-operations content—including leading product teardowns to create maintenance procedures.
Manage day-to-day field testing, secure site leadership buy-in for changes, and triage operational issues arising from NPI activities to keep launches on schedule.

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave