Sr. Manager, Product Management Technical, Device Technologies, Operations Infrastructure Services, Amazon Robotics,

Amazon • North Reading, MA

1d • Onsite

About The Position

Amazon's scale creates unique problems in the management of compute and mobile devices for internal use. At our scale, manual tasks are unacceptable—automation is a hard requirement even when vendors don't provide the facilities to do so. As a Senior Technical Product Manager, you will drive the product vision and execution strategy for the systems and services that keep Amazon's vast fleets of Android and Linux end-user devices running reliably, at scale, across our global fulfillment and logistics operations. Amazon's fulfillment organizations rely on Android and Linux based end-user devices as the backbone of core workflows that ship packages to customers every day.

In this role, you will own the product direction for home-grown device management software systems and enabling services—ensuring consistent device state across large fleets, building robust deployment pipelines with safety mechanisms and troubleshooting visibility, and driving automation that eliminates manual intervention at scale.

You will spearhead product strategy for business-critical services with very high availability requirements. You will define and own the roadmap for device management solutions, partnering closely with Business and solution owners for Amazon operations, Software Development and Systems Engineering stakeholders to shape architecture choices, prioritize investments, and deliver solutions that improve associate efficiency and Amazon customer experience. Your work directly influences Amazon's ability to fulfill customer orders—when these systems are unavailable or degraded, the business impact is immediate and measurable.

This is a highly cross-functional role. You will collaborate with a broad range of internal teams and partner organizations to drive adoption of device management services, integrate experimental and production solutions, and work with hardware vendors to define cost-effective device roadmaps that enable deep integration into device subsystems. You will bring strong product instincts, technical depth, and a relentless bias for automation and operational excellence to support everything you deliver.

You will guide a cross-functional team of technical product managers, UX designers, and business intelligence engineers responsible for next-generation infrastructure technologies, including agentic AI solutions. The right candidate will be equally comfortable developing multi-year product strategy and diving deep into technical details with engineering partners. This is a player-coach role that requires both strategic vision and hands-on execution.

You will define the multi-year product roadmap for creator-facing tools, drive adoption of self-service capabilities that eliminate manual workflows, and build trust through transparency and intuitive experiences. You will you will not only shape the direction but also define requirements, drive launches, and measure outcomes.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline
• 5+ years of technical product management, program management or engineering experience
• Experience defining roadmap strategy and prioritizing deliverables for your team products
• Experience in customer-facing product development and product management, including defining, launching, and optimizing product and services
• Experience managing competing priorities and using metrics to drive business decisions
• Experience defining system architectures and exploring technical feasibility tradeoffs
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience managing, analyzing and communicating results to senior leadership while working cross functionally across several teams

Nice To Haves

• Experience delivering consumer software products and services in a high growth environment
• MBA
• Knowledge of user experience principles and techniques
• Experience with Linux operating system, embedded systems, consumer devices, or mobile apps
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience working with customers with a passion for delivering exceptional service
• Experience with device management systems or MDM platforms managing large-scale fleets
• Experience in fulfillment, logistics, or operations technology environments

Responsibilities

• Define and own a 3+ year product vision and roadmap for the device management platform covering Android and Linux fleet management, deployment systems, device enablement services, and operational tooling.
• Establish north-star metrics for creator experience quality and drive continuous improvement through experimentation and user research.
• Partner with Software Development and Systems Engineering stakeholders to shape architecture choices, evaluate build-vs-buy tradeoffs, and ensure designs meet very high availability requirements (99.9%+ uptime).
• Drive the technical definition of deployment systems with safeties, rollback mechanisms, and fleet-wide observability.
• Partner with external vendors, internal teams to define cost-effective device roadmaps enabling deep subsystem integration.
• Own product-level accountability for device uptime, fleet compliance, and deployment success rates across compute and device solutions.
• Drive end-to-end initiatives from discovery through launch and post-launch measurement; write PRDs, define requirements, and deliver results in a fast-paced environment.

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager