Launch Manager, Product Operations

Aya Healthcare

4h

About The Position

The Product Operations Launch Manager at Aya Healthcare is responsible for driving successful product launches from planning through General Availability (GA). This role involves partnering closely with Product Management and coordinating across product delivery and client-facing functions to ensure launches are well-executed, adopted, and measured. As the central hub for launch execution, this role combines strong program management with high influence, motivating teams, holding stakeholders accountable, and ensuring readiness across people, process, and tooling. Aya Healthcare is an $8+ billion, rapidly growing workforce solutions provider in the healthcare industry, delivering tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. The company builds and manages tech-enabled marketplaces for national and local healthcare talent and delivers contingent labor management solutions through its proprietary software platform. Aya is committed to creating exceptional experiences for clients, clinicians, and employees, fostering an entrepreneurial, high-energy, low-bureaucracy culture that values innovative thinking, creative problem-solving, and diversity.

Requirements

• 5+ years of experience in Product Operations, Program Management, Project Management, or a related role.
• Proven experience managing complex, cross-functional initiatives with multiple stakeholders.
• Demonstrated ability to deeply understand the work being delivered — including workflows, constraints, and dependencies — and translate that understanding into effective plans and execution.
• Strong project management skills, including planning, prioritization, risk management, and execution.
• Comfort operating at both the strategic and tactical levels, with a willingness to dig into details, ask questions, and build a strong understanding of how the work actually gets done.
• Exceptional communication and organizational skills with the ability to influence without authority.
• Experience driving change management and adoption initiatives.

Nice To Haves

• Experience supporting product launches.
• Familiarity with product development lifecycles (Alpha, Beta, GA).
• Comfort working in fast-paced, ambiguous environments.
• Project Management Professional (PMP) certification or equivalent project management certification.

Responsibilities

• Serve as the central hub for end-to-end launch planning, creating and maintaining timelines surrounding launch activities across designated product offerings, managing dependencies, and deliverables across Product, Engineering, Client Success, Product Marketing, and other stakeholders.
• Drive execution of Alpha, Beta, and General Availability (GA) launches across all teams.
• Coordinate GA readiness meetings and ensure launch criteria are met prior to release.
• Hold teams accountable to agreed-upon tasks, milestones, and implementation commitments.
• Coordinate execution of UAT and Alpha test plans in partnership with Product and Engineering.
• Manage the Beta Tester Program, including participant lists, communications, and feedback collection.
• Communicate beta known bugs, limitations, and workarounds to internal users and stakeholders.
• Manage internal and external launch communications, including enablement plans, training coordination, and feedback loops.
• Ensure enablement resources, documentation, and resource libraries are created, updated, and easily accessible.
• Support change management efforts to drive awareness, readiness, and adoption across business teams.
• Advise Product and business partners on defining launch success metrics and adoption KPIs.
• Support monitoring of launch performance and feedback to inform iteration and improvement post-launch.
• Act as a feedback conduit between customers, internal teams, and Product Management.

Benefits

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
• Celebrations! We hit our goals and reward ourselves.
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees