Technical Product Delivery Manager

JPMorganChase • Columbus, OH

3d

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in CCB, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

• Solid knowledge of Agile (Scrum/Kanban) with hands-on experience running ceremonies and improving delivery cadence and predictability
• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Working with platforms/framework teams
• Proven experience delivering complex, multi-team technology initiatives with accountability for milestones, dependencies, and outcomes
• Working familiarity with Java microservices architectures, GraphQL, and cloud platforms sufficient to drive delivery conversations, dependency planning, and feasibility/risk discussions
• Experience partnering with SRE teams to deliver production-grade capabilities, including release readiness, observability, resiliency, and incident/operational feedback loops
• Strong execution and governance skills: planning, critical-path management, RAID management, escalation, and executive-ready status reporting
• Demonstrated ability to operate effectively in ambiguity and fast-paced environments while maintaining delivery rigor
• Strong stakeholder management across Product, Engineering, Operations, and Leadership; ability to influence without authority and coordinate across time zones

Nice To Haves

• Proficient knowledge of the product development life cycle, design, and data analytics
• Hands-on experience delivering and operationalizing services in cloud environments (e.g., AWS/Azure/GCP) using microservices and API-first patterns (including GraphQL where applicable)
• Demonstrated ability to embed SRE practices into delivery (SLO-driven delivery, error budgets, post-incident improvement backlogs, reliability-focused release criteria)
• Prior experience working with platform/framework teams (e.g., shared services, internal platforms, APIs, data platforms, developer experience/tooling)
• Ability to assess and challenge requirements/designs for completeness, including non-functional considerations (e.g., performance, resiliency, security, observability) and propose practical alternatives
• Experience leading delivery within risk, controls, compliance, and regulatory expectations, including structured change/release governance and audit-ready documentation
• Strong data analytics orientation—able to define and track delivery and product health metrics (KPIs/OKRs, adoption/usage, reliability/service)

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Translates product goals into program objectives and measurable milestones, aligning execution plans to roadmap priorities and intended outcomes
• Owns delivery governance (milestones, acceptance criteria, RAID, decision logs), and applies AI tooling (e.g., MCP, Skills) to accelerate tracking, summarization, and reporting while maintaining auditability
• Leads Agile delivery using Scrum/Kanban, driving ceremonies (planning, refinement, standups, demos, retros) and improving predictability through metrics and continuous improvement
• Partners with Engineering to validate requirements, integration paths, and non-functional expectations across Java microservices, GraphQL/API layers, and cloud components; surfaces gaps early and drives trade-offs
• Collaborates with SRE/Production Management to ensure operational readiness (SLIs/SLOs, monitoring/alerting, on-call readiness, incident learnings) and that reliability, resiliency, and performance criteria are met
• Drives stakeholder alignment and decision-making across Product, Engineering, and Leadership (including cross-shore teams), ensuring timely communication, appropriate resourcing, and well-managed cross-team handoffs and dependencies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed