Technical Delivery Manager

Hitachi • (DEAI DS) US Remote MO, MO

3d

About The Position

This role is within the Cloud & Data Engineering function at Hitachi Digital Services. The company is a global digital solutions and transformation business focused on powering good through innovation and technology. They emphasize a people-centric approach and value life experience, character, perspective, and passion alongside technical skills. The Technical Delivery Manager will be responsible for leading and managing cloud and data engineering initiatives, ensuring successful delivery of services and solutions.

Requirements

• Minimum 10+ years of experience in DevOps, CI/CD in a Deployment Operations Organization leading, administering, building, and maintaining CI/CD Environment.
• Conceptual Knowledge on AWS/Azure and Azure Services such as AKS, IoT, VMs, Azure DevOps, CDN, Storage, Traffic Manager, NSGs, Load Balancers, WAF, Ingress/Egress.
• Good Understanding on deployments, configuration & troubleshooting of DevOps, CI/CD Tools (Jenkins, Git, SonarQube, Artifactory, Ansible), CI/CD pipelines, Infrastructure Automation activities.
• Strong Customer service, Project management and quality control skills.
• Proficiency in Cloud Administration (Azure, AWS, Ali Baba), Azure IAAS and PAAS components (AKS, Azure Key Vault HDI, Event Hubs, IOT Hubs, Cosmos DB, Post GRE SQL.).
• Ability to effectively estimate and escalate issues timely.
• Adherence to standards, processes, procedures, and audit compliance controls.

Nice To Haves

• Effectively promote process best practices.
• Excellent client interaction skills.
• Communication skills: strong presentation/ communication / facilitation skills (oral and written).
• Works well with teams or in a team environment, with the ability to work independently.
• General consulting skills, including team facilitation, business case development, appropriate use of methodology / templates.

Responsibilities

• Leading, administering, building, and maintaining CI/CD environments with a minimum of 10+ years of experience in DevOps and CI/CD within a Deployment Operations Organization.
• Driving Ops Calls and participating in stakeholder meetings such as Scrum of Scrum, Deployment & Compliance Review.
• Monitoring, controlling, and supporting Service Delivery, ensuring systems and procedures are in place and followed.
• Engaging and driving SRE practices with operational and product groups to align technology service/solution delivery.
• Owning the Incident, Request, Change, and Escalation processes, ensuring high performance and leading effective post-mortems/RCAs.
• Acting as an escalation point for Operations issues and collaborating with Internal Teams to resolve them.
• Working with Application/Product Egg Management teams to onboard new applications by gathering and documenting product requirements and facilitating communication with the India Technical Team.
• Conducting regular reviews with customers on SLAs and business requirements, analyzing Incidents, Problems, and Alerts data, and driving internal and client Service Review Meetings.
• Defining and reporting progress on key initiatives and project-level tasks to all stakeholders, including senior executives and clients.
• Driving new product/environment transitions and cascading them to the teams.
• Promoting people processes, including knowledge sharing and driving training initiatives.
• Providing full infrastructure stack support to cloud projects.
• Performing out-of-hours P1 incident response for supported projects through an on-call rota.
• Proactively monitoring and providing intelligent analysis of the cloud estate to highlight, plan, and implement improvements.
• Proactively identifying, planning, and implementing improvements to the cloud estate, working practices, and processes.
• Maintaining existing Infrastructure as Code assets to deploy, maintain, and support cloud infrastructure.
• Undertaking any other work as directed by their line manager in connection with their job as may be requested from time to time.

Benefits

• Industry-leading benefits, support, and services that look after your holistic health and wellbeing.
• Flexible arrangements that work for you (role and location dependent).
• Sense of belonging, autonomy, freedom, and ownership.
• Opportunity to work alongside talented people you enjoy sharing knowledge with.
• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed