Operations Continuous Improvement - Technical Procedure Writer
About The Position
Golden 1 Credit Union is seeking a strategic and analytical procedural documentation professional to turn complex business processes and regulatory requirements into clear, actionable guidance. The role independently manages multiple documentation projects and supports operational efficiency, compliance, and service quality across Operations, the Member Service Contact Center, Compliance, and Retail. The Technical Procedure Writer makes decisions about content, user experience, quality, and training; serves as a subject matter expert in procedural writing and/or credit union and banking processes; and determines documentation structure, standards, and content. The role leads projects from inception to completion with minimal supervision, collaborates with stakeholders at all levels, and develops and maintains knowledge of credit union policies, procedures, products, services, systems, software, and relevant compliance laws and regulations. The position is hybrid in Sacramento, California, and reports to the Manager - Technical Writers.
Requirements
- Bachelor’s degree in English, Communications, Technical Writing, or a related field is required.
Nice To Haves
- Five or more years of experience writing procedural documentation, preferably in the financial services industry.
Responsibilities
- Make strategic decisions related to content sets, user experience, quality, and training.
- Serve as a subject matter expert for procedural writing and/or credit union and banking processes.
- Determine documentation structure, standards, and content to support organizational objectives and regulatory compliance.
- Influence operational efficiency, regulatory compliance, and service quality across Operations, the Member Service Contact Center, Compliance, and Retail.
- Interpret complex regulatory requirements and translate them into actionable documentation, exercising discretion and independent judgment.
- Lead documentation projects from inception to completion with minimal supervision, including developing project plans, setting priorities, and resolving complex issues.
- Develop and maintain relationships with subject matter experts, supervisors, managers, and senior leaders.
- Develop, write, and revise assigned procedures for clarity, conciseness, consistency, and accuracy.
- Research and interview business process owners, managers, supervisors, and frontline staff to obtain background information.
- Translate complex, non-standardized process information into understandable procedural content for multiple audiences.
- Create and edit screenshots, process flow diagrams, and other visual aids as required.
- Submit draft documentation to peers and the writing manager for review or edits.
- Independently manage review processes, communications, and required project resources.
- Track and update procedures to address compliance and audit findings, regulatory changes, and internal process or policy updates.
- Assess and incorporate system-wide changes that affect documentation.
- Coordinate distribution of approved procedures to staff and respond to questions that arise during implementation.
- Maintain complete and accurate project status reporting for assigned projects and deliverables.
- Maintain thorough knowledge of credit union policies and procedures, products and services, systems, and software as needed.
- Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws appropriate to the position.
- Maintain ongoing professional development.
- Participate in ad hoc project teams.
- Perform other duties as assigned.
Benefits
- The company describes a market-competitive and internally equitable total rewards compensation package.
- Comprehensive compensation package.
- Well-being and work-life balance programs.
- Career development and growth.
- Rewards and recognition.
- Commitment to Diversity, Equity and Inclusion.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
