Procedure Writer

The Goal Family of Companies • Sioux Falls, SD

9h

About The Position

Goal Solutions is seeking a strong writer to turn complex processes into clear, practical guidance that helps employees work more effectively. The Procedure Writer creates and improves procedures, work instructions, job aids, and process guides, partnering with subject matter experts to translate complex workflows into clear, actionable steps.

The role ensures documentation remains accurate, consistent, and aligned with current processes, systems, controls, and client requirements. It also identifies documentation gaps, collaborates with business partners to resolve them, and explores improved ways to organize, maintain, and deliver information, including through technology and AI-assisted tools. The position involves hands-on work across operational teams and business processes and supports consistent documentation practices as the business grows.

Requirements

• At least 2 years of experience in procedure writing, technical writing, operations documentation, knowledge management, or a related field.
• Excellent writing, editing, grammar, and proofreading skills.
• Ability to analyze workflows and identify missing, unclear, or conflicting information.
• Proficiency with Microsoft Word and Microsoft 365 tools.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Enjoy making complicated information simple and easy to follow.
• Have a sharp eye for detail and take pride in accuracy.
• Ask thoughtful questions and enjoy figuring out how things work.
• Communicate effectively and build relationships across teams.
• Take ownership of work and look for ways to improve processes.

Nice To Haves

• A degree in communications, English, business, finance, education, or a related field; equivalent experience is welcome.
• Experience in financial services, lending, servicing, collections, or another regulated environment.
• Familiarity with SharePoint, knowledge-management platforms, or document-control systems.
• Experience creating process maps, visual instructions, job aids, or training materials.
• Interest in AI-assisted tools and new ways to organize and deliver information.

Responsibilities

• Create and improve procedures, work instructions, job aids, and process guides.
• Partner with subject matter experts to translate complex workflows into clear, actionable steps.
• Keep documentation accurate, consistent, and aligned with current processes, systems, controls, and client requirements.
• Identify documentation gaps and collaborate with business partners to resolve them.
• Explore better ways to organize, maintain, and deliver information, including through technology and AI-assisted tools.

Benefits

• Competitive salary and bonus eligibility.
• 401(k) with 4% company match.
• Medical, dental, vision, and HSA with a $1,700 annual contribution.
• 14 paid holidays, including your birthday.
• Paid parental leave.
• Tuition reimbursement.
• Long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed