Procedure Specialist

AmeriHome Mortgage • Dallas, TX

2d

About The Position

The Procedure Specialist develops, maintains, and governs operational procedures, job aids, and reference materials supporting Retail Lending, Correspondent Lending, and Non-Agency business channels. The role translates complex agency, investor, regulatory, product, and operational requirements into clear, accurate, user-friendly documentation, while supporting change management, process improvement, and operational readiness.

Requirements

• At least 4 years of related experience in Mortgage Lending, with a focus on procedure writing and risk management, or a similar field.
• Bachelor's degree in a related field.
• Intermediate knowledge of the residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets, and/or other residential mortgage products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, and industry standards and practices.
• Intermediate knowledge of risk management practices.
• Advanced speaking and writing communication skills.

Nice To Haves

• Intermediate knowledge of industry-specific regulatory requirements, including CFPB, FHA, and HMDA.
• Certified Mortgage Banker (CMB) or similar certification.

Responsibilities

• Develop, write, maintain, and govern detailed operational and desktop procedures and reference materials for mortgage lending operations across Retail Lending, Correspondent Lending, and Non-Agency business channels.
• Ensure documentation is clear, accurate, user-friendly, and aligned with regulatory, agency, investor, product, and company requirements.
• Assess the operational impact of agency, investor, regulatory, product, and internal process changes; identify documentation needs, update applicable resources, and issue operational communications to support timely implementation.
• Partner with Operations, Compliance, Risk, Quality Control, Training, and business stakeholders to gather information, validate procedural accuracy, support change management, and help ensure changes are communicated, documented, trained, and adopted.
• Analyze operational metrics, quality control findings, repurchase trends, stakeholder feedback, and process gaps to recommend procedural enhancements, risk mitigation strategies, and process improvements.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical insurance
• Dental insurance
• Time off
• 401(k) matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to build business knowledge and gain hands-on experience to support career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level