Technical Procedure Writer

U.S. Bank National Association • Minneapolis, MN

1d • $71,400 - $84,000 • Hybrid

About The Position

Responsible for driving and leading the development, review and on-going maintenance of operational procedures, training materials, process maps, communication, and communication plans, working with applicable business line areas and owners as well as cross functionally as necessary. Ensure all materials are aligned with corporate policies. Provide reporting to the Business Line on Special projects. Drive approval process for all written products.

Requirements

• Bachelor’s degree, or equivalent work experience
• Four or more years of procedure writing experience

Nice To Haves

• Strong analytical and organizational skills with excellent attention to detail
• Proficient computer skills, especially Microsoft Office applications including Word, Excel, PowerPoint, SharePoint and Visio
• Strong process and project management skills including ability to facilitate and schedule meetings, plan agendas and update reports
• The ability to develop training materials and process maps or flowcharts using Microsoft Visio
• Knowledge of financial services, banking, and the collections industry is a strong plus
• A strong team player with the ability to work well independently and as part of a team, with limited direct supervision
• Ability to manage full workload in a fast-paced environment with continually changing priorities

Responsibilities

• Driving and leading the development, review and on-going maintenance of operational procedures, training materials, process maps, communication, and communication plans
• Working with applicable business line areas and owners as well as cross functionally as necessary
• Ensuring all materials are aligned with corporate policies
• Providing reporting to the Business Line on Special projects
• Driving approval process for all written products

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree