Technical Operations Specialist

Volta Medical•Boston, MA

6d•$100,000 - $130,000•Hybrid

About The Position

Volta Medical is seeking a Technical Operations Specialist to support the deployment, maintenance, and lifecycle management of their electrophysiology solutions across customer sites in the United States. This role focuses on technical service, field support, logistics coordination, and customer satisfaction, ensuring high-quality support throughout the customer journey. The specialist will collaborate with Operations, Sales, Quality, and R&D teams, leading troubleshooting efforts, supporting installations and maintenance, managing operational processes, and partnering with physicians and EP lab staff to deliver an exceptional customer experience. The position combines hands-on field service with technical operations, inventory and logistics management, software lifecycle activities, and cross-functional collaboration in a fast-growing electrophysiology environment.

Requirements

Bachelor's degree in Biomedical Engineering, Electrical Engineering, Healthcare Technology, Life Sciences, or a related technical field, or equivalent combination of education and experience.
3+ years of experience providing technical support, field service, and customer-facing support for cardiac medical device technologies in hospital environments, with preference for electrophysiology experience.
Demonstrated proficiency in diagnosing and resolving complex issues across electromechanical, software-controlled, and PC-based systems.
Experience working directly with physicians, EP lab staff, nurses, and other healthcare professionals.
Strong understanding of Quality Management Systems (QMS), including ISO 13485, FDA Quality System Regulation (QSR/QMSR), and applicable medical device regulatory requirements.
Strong technical troubleshooting and problem-solving skills with the ability to work independently in the field.
Strong understanding of electronic systems and healthcare technology.
Excellent verbal and written communication skills with a customer-first mindset.
Ability to build strong relationships with physicians, clinicians, hospital stakeholders, and internal teams.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
Ability to balance field service responsibilities with operational and administrative requirements.
Ability to work effectively in a fast-paced, cross-functional environment with minimal supervision.

Nice To Haves

Experience coordinating customer deployments, equipment logistics, or inventory management is preferred.
Understanding of inventory control, asset traceability, and logistics processes is preferred.
Experience with ERP systems is a plus.

Responsibilities

Support the installation, configuration, validation, and deployment of Volta systems at customer sites.
Provide remote and onsite technical support for hardware, software, and connectivity issues.
Lead troubleshooting efforts for customer escalations and system performance concerns.
Coordinate and support corrective actions, repairs, and equipment servicing activities.
Identify, document, and escalate product complaints and quality issues to the Quality Assurance team in accordance with complaint handling procedures and regulatory requirements.
Work with R&D team on complex issues investigation as needed.
Work closely with physicians, EP lab staff, and hospital personnel to ensure a high-quality customer experience.
Partner with R&D and Product teams to support deployment of new software releases and product improvements.
Coordinate distribution of Volta systems to hospitals and customer sites.
Manage the removal, return, and replacement of systems as needed.
Coordinate domestic and international shipments of equipment and accessories.
Maintain product traceability through accurate inventory and asset tracking in the ERP.
Manage US inventory levels and field inventory availability.
Support inventory audits and ensure inventory accuracy.
Manage completion and collection of installation, maintenance, and RMA documentation.
Support US field complaint intake, documentation, and coordination with Quality Assurance team.
Maintain accurate and audit-ready service, inventory, and customer records.
Ensure compliance with internal procedures and applicable regulatory requirements.
Partner closely with Sales, Operations, Quality, Regulatory, and R&D teams to support customer deployments, onboarding activities, and ongoing customer success.
Serve as a key liaison between customers and internal teams, providing field feedback, supporting issue resolution, and helping drive continuous improvement of Volta products and processes.
Support complaint investigations, technical escalations, and corrective actions in collaboration with Quality, Operations, and Engineering teams.
Contribute to process improvements across field service, technical operations, logistics, inventory management, and customer support functions.