Associate Technical Operations Specialist

Covetrus•Kentucky (US) 1 - Remote 100%, KY

7d•$19 - $25•Onsite

About The Position

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Requirements

Technical support or computer science experience/expertise
Customer service experience especially in a phone or email setting

Responsibilities

Install and configure software and applications on client machines
Coordinate with team members to complete large-scale installation initiatives
Respond to client and partner inquiries and assist in troubleshooting and resolving challenges
Resolve data issues that affect partner applications
Investigate data errors or discrepancies using internal tools, including SQL and C# queries
Deliver technical information, training, and updates to clients and partners of varying technical knowledge
Maintain detailed case notes, manage a personal ticket queue, and escalate problems to the appropriate team leaders
Contribute to team documentation and collaborate with leadership to improve team functionality
Assist with the training of new team members through job shadowing and process demonstrations
Provide feedback to leadership regarding new team member performance
Coordinate with team leadership to prioritize and deliver on strategic partnerships
Provide exceptional customer service and professional written & verbal communication