Technical Operations Specialist

The New Jewish Home • New York, NY

5d • Onsite

About The Position

The Information Technology (IT) Department of The New Jewish Home is seeking a full-time Technical Operations Specialist to join their team. This is a non-supervisory, hands-on technical position responsible for supporting the organization's endpoint computing environment. The role involves installing, configuring, imaging, maintaining, patching, and troubleshooting desktops, laptops, tablets, and related endpoint devices. Additionally, the Technical Operations Specialist will perform assigned Active Directory, Group Policy, endpoint management, inventory, and Windows support activities in accordance with established IT policies, procedures, security requirements, and technical standards. This position does not involve supervising employees, assigning departmental staff, conducting performance evaluations, approving expenditures, establishing departmental strategy, or independently managing vendors or departmental operations.

Requirements

• Experience with endpoint computing environments.
• Proficiency in installing, configuring, imaging, maintaining, patching, and troubleshooting desktops, laptops, tablets, and related endpoint devices.
• Experience with Active Directory tasks, including user and computer objects, security-group memberships, and endpoint-related access settings.
• Knowledge of Group Policy and Windows Server-related functions.
• Experience applying operating-system and third-party application patches.
• Ability to troubleshoot endpoint hardware, operating-system, application, printing, peripheral, and connectivity issues.
• Experience responding to support tickets and documenting troubleshooting activities, resolutions, equipment changes, and escalations in a service-management system.
• Experience maintaining accurate endpoint inventory records, asset assignments, warranty information, equipment status, and stock levels.
• Familiarity with cybersecurity, privacy, HIPAA, change control, and documentation requirements.

Nice To Haves

• Experience with Dell ImageAssist.
• Experience with ManageEngine endpoint management platform.
• Experience gathering specifications, confirming compatibility, preparing technical information, and tracking approved orders for equipment purchasing.

Responsibilities

• Configures, images, deploys, replaces, and supports desktops, laptops, tablets, and related endpoint equipment.
• Creates, maintains, tests, and deploys standardized endpoint images using approved imaging tools, including Dell ImageAssist.
• Uses approved endpoint-management platforms, including ManageEngine, to deploy software, apply configurations, monitor device status, and perform assigned remediation activities.
• Performs authorized Active Directory tasks, including maintaining user and computer objects, security-group memberships, and endpoint-related access settings.
• Provides technical support for Group Policy and Windows Server-related functions within the position's assigned access and responsibilities.
• Applies operating-system and third-party application patches according to established schedules, change-control requirements, and security procedures.
• Identifies unsuccessful deployments, missing patches, configuration issues, and endpoint vulnerabilities and escalates unresolved or higher-risk conditions to IT management or the appropriate technical team.
• Troubleshoots endpoint hardware, operating-system, application, printing, peripheral, and connectivity issues.
• Responds to assigned support tickets and documents troubleshooting activities, resolutions, equipment changes, and escalations in the designated service-management system.
• Maintains accurate endpoint inventory records, asset assignments, warranty information, equipment status, and stock levels.
• Prepares inventory information and supporting documentation for management review and organizational reporting.
• Assists with equipment purchasing activities by gathering specifications, confirming compatibility, preparing technical information, and tracking approved orders.
• Provides technical assistance during endpoint deployments, operating-system upgrades, security remediation efforts, and other assigned IT initiatives.
• Coordinates assigned technical activities with the Service Desk, Infrastructure, Applications, Security, and other IT teams.
• Communicates technical status, risks, service interruptions, and unresolved issues to the appropriate manager.
• Provides technical information to approved vendors when directed by IT management and reports vendor-related issues to management for resolution.
• Follows organizational requirements concerning cybersecurity, privacy, HIPAA, change control, documentation, and appropriate access to systems and information.
• Performs other non-supervisory technical duties consistent with the scope of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed