Technical Operations Specialist I

Tandem Diabetes Care•San Diego, CA

11d•$70,304 - $80,000•Onsite

About The Position

The Technical Operations Specialist I supports software releases, product launches, and sustaining operations across multiple product configurations and SKUs. This entry-level role coordinates implementation activities required to launch software updates, maintain product and SKU information, update controlled documentation, and support product availability across applicable markets and distribution channels. The Specialist works cross-functionally with Manufacturing Engineering, Product Management, Regulatory Affairs, Quality, Supply Chain, Operations, Commercial, and other stakeholders to help ensure launch activities are completed accurately, compliantly, and on schedule.

Requirements

Associate or bachelor’s degree, preferred, in Engineering, Science, Manufacturing, Business Operations, Information Systems, in related field or combination of equivalent education and applicable work experience.
Internship, co-op, project coordination, product launch, regulated-industry, data-management, or manufacturing experience, preferred.
Basic knowledge of manufacturing operations, including understanding how manufacturing teams interact to support production.
Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint; ability to learn product lifecycle management, enterprise resource planning, document control, and project tracking systems.
Basic analytical and problem-solving skills with strong attention to detail and the ability to review product, SKU, and launch information for accuracy.
Strong organizational and time-management skills, with the ability to manage assigned activities across multiple concurrent software releases and SKU implementations.
Ability to communicate status, risks, dependencies, and technical information clearly in written, one-on-one, and group settings.
Ability to work effectively in a cross-functional team environment and follow established quality-system and change-control procedures.
Adaptability, initiative, and willingness to learn software release, product lifecycle, configuration, documentation, and regulatory requirements.

Responsibilities

Supports implementation of software releases and product updates across multiple products, configurations, SKUs, markets, and distribution channels.
Coordinates assigned launch-readiness activities, deliverables, dependencies, risks, action items, and implementation timelines.
Supports creation, revision, release, and maintenance of SKUs, item records, bills of material, product configurations, and catalog information within approved systems and processes.
Assists with change-control activities for software launches, including assessment and implementation of approved documentation, labeling, packaging, manufacturing, and operational changes.
Coordinates updates to controlled documents, including work instructions, labeling, and supporting launch records, as assigned.
Reviews launch inputs and product configurations for completeness and consistency; identify discrepancies and escalate issues to the appropriate owner.
Coordinates with Manufacturing Engineering, Product Management, Regulatory Affairs, Quality, Supply Chain, Operations, Commercial, and other stakeholders to support completion of launch deliverables.
Supports manufacturing and distribution readiness activities, including inventory transition, product availability, phase-in and phase-out planning, and post-launch follow-up.
Identifies opportunities to standardize launch activities, reduce implementation cycle time, improve data accuracy, and simplify management of multiple SKUs.
Perform other duties as assigned.