Operations Specialist I

Reliabank Dakota • Sioux Falls, SD

4d • Onsite

About The Position

Provide a variety of bank operations and support in an efficient and courteous manner.

Requirements

• High School diploma or equivalent required.
• Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs and establish an effective working relationship.
• Express thoughts and ideas in a clear and concise manner to a variety of audiences.
• Project a positive image of the bank to all internal and external customers.
• Manage one’s time to complete work according to established deadlines.
• Prioritize tasks to make the best use of time for high priority tasks.
• Maintain confidentiality of customers account information and follow established policies and procedures in responding to inquiries and requests.
• Monitor compliance to ensure the processing and handling of information is done in a manner that adheres to FDIC regulations and consumer protection issues.

Nice To Haves

• 2-3 years of related customer service experience preferred.

Responsibilities

• Process ACH and Cash Letter Files throughout the day
• Review and decision overdraft and stop pay items
• Review and process rejects from previous day’s transactions
• Review and approve mobile capture deposits
• Process incoming and outgoing returns
• Process wire requests through UNET
• Order currency
• Process incoming wires
• Process NOC and incoming returns
• Approve outgoing wire requests through UNET
• Review new accounts
• Review end of day batches for rejects
• Verify stop payment requests
• Review SecureNow denied report
• Distribute faxes received
• Process mobile deposit limit increases
• Review bounce back emails
• Process ID Theft Enrollment customers
• Review and process Abrigo fraud red flags
• Seek adequate identification and evaluate availability of full recourse prior to performing transactions.
• Remain informed regarding the bank’s security policies and procedures, including the safeguarding of employee lives and cash.
• Report suspicious activity and violations of security policy to the supervisor.
• Exercise confidentiality in all matters.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED