Technical Operations Program Manager (Open to ND/MN Only)

Razor•Fargo, ND

20h

About The Position

Razor Consulting Solutions, Inc. is seeking a Technical Operations Program Manager to support a large technical organization. The role focuses on quality assurance, operational programs, and continuous improvement, including program development and implementation, data-driven performance analysis, scalable processes, quality standards, and opportunities for automation and operational efficiency. The successful candidate will use data analytics and an innovative mindset while collaborating across business and technical teams to improve service quality and operational performance.

Requirements

3–5+ years of high-tech industry experience in technical program management, business operations, data analytics, quality assurance, or a related discipline.
Associate’s or bachelor’s degree in a related field, or demonstrated experience.
Hands-on experience developing technology solutions, automating workflows, and improving operational processes, including with low-code/no-code tools or comparable platforms, with a track record of introducing innovative approaches.
Experience in strategic leadership, operational program development and implementation, and project deployment.
Experience with data analysis, reporting, process design, and modeling to translate performance metrics into actionable insights.
Experience with quality governance, validation, process adherence, and developing audit checklists and quality standards.
Exceptional attention to detail and accuracy, including the ability to identify errors, inconsistencies, and process gaps in data, documentation, and program deliverables.
Ability to manage business relationships across teams.
Strong interpersonal, verbal, and written communication skills for technical and non-technical audiences.

Nice To Haves

Proficiency with technical solutions, data analytics, and reporting platforms such as Power BI, Excel, Power Platform, Azure DevOps, SharePoint, or comparable technologies.
Knowledge of SQL or data modeling.

Responsibilities

Support the design, development, and implementation of operational programs, processes, and solutions aligned with business objectives.
Analyze operational data, performance metrics, and trends, and develop reporting to identify gaps, risks, and opportunities for measurable improvement.
Partner with business and technical teams to translate operational requirements into standardized processes, frameworks, and measurable performance standards.
Create and maintain program documentation, including process guides, standard operating procedures, quality standards, and reporting.
Develop and maintain quality standards, audit checklists, and validation processes, and monitor adherence to promote consistent service quality.
Evaluate emerging technologies, automation, and AI-enabled tools, and develop proposals and practical solutions to improve program operations and service delivery, including through low-code/no-code platforms.
Work with technical stakeholders, service owners, delivery teams, and partners to support successful implementation.